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Brand Certified

Arby's

4.0
(437 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
20 Russell Plaza Dr, Ashland, KY
41101, United States

Hours

Monday9:30 AM - 12:00 AM
Tuesday9:30 AM - 12:00 AM
Wednesday9:30 AM - 12:00 AM
Thursday9:30 AM - 12:00 AM
Friday9:30 AM - 12:00 AM
Saturday9:30 AM - 12:00 AM
Sunday9:30 AM - 11:00 PM

Reviews

4.0
437 reviews
5 stars
202
4 stars
110
3 stars
72
2 stars
16
1 star
37
  • AH
    Ashley Heighton
    Apr 9, 2026
    1.0
    They won't sell the 7.99 box with a classic roast beef now even though I had one with it there a couple weeks ago. It's probably their cheapest sandwich, so why not?? Lost a sale today for no good reason.
  • RB
    Robert Barnett
    Mar 7, 2026
    4.0
    Food getting to expensive
  • JT
    Janet Taylor
    Feb 18, 2026
    1.0
    I was just there and got a fish box, it was hard and cold French fries were cold no manara sauce. I usually get good hot food but today they were way off.
  • RW
    Rebecca Whitington
    Nov 21, 2025
    1.0
    The worst experience I've ever had with fast food or customer service in general! I pulled up to the drive-thru to place my order. I'm not sure how long I sat there but it seemed like forever, and nobody was saying anything. I was in the passenger seat of the vehicle, so I spoke a little loud so that I could be sure someone could hear me, as I was sure that no one had heard us sitting there already since no one had greeted us yet. and I said "Helloooo??" And a very snooty woman yelled back at me and said "Yeess!!! Someone has been talking to you but you've been ignoring them!!!!" I was so close to saying something back, but I bit my tongue, my husband calmly said "Ok, thank you have a good day." And we left. This is the worst I have ever been treated by a customer service employee of any kind. And I am usually pretty understanding when I am treated poorly because I've worked 17+ years in the customer service industry and I know it can be frustrating. But that doesn't give you the right to lash out at customers who aren't even doing anything wrong, just trying to speak a little louder because they think you can't hear them!!! I do not know who this woman was, but something needs to be done, she will drive all of your customers away. I love Arbys!!! But I doubt I'll be back to Arby's because of her!
  • TB
    Timmy Bartram
    Nov 3, 2025
    3.0
    Great clean place to eat very friendly employees. That new turkey sandwich was throwing out on the road so inedible nasty thing I have tasted. And for the high price. It might be good if it wasn't cold as hell. If I was the manger. Or franchise owner. I would take this off the menu. This might drive customer away. Nasty

Brand Certified Facts from Arby's

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Certified April 26, 2026Yext Knowledge Graph
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