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Brand Certified

Chipotle Mexican Grill

3.2
(355 reviews)

About

Mexican Restaurant
Chipotle Alexandria KY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7105 Alexandria Pike, Alexandria, KY
41001, United States

Hours

Reviews

3.2
355 reviews
5 stars
136
4 stars
51
3 stars
22
2 stars
24
1 star
122

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes of their meals, often feeling shortchanged for the price paid.

Service Quality

Customer service experiences varied widely, with some praising staff for their friendliness and efficiency, while others reported rude behavior and poor management.

Food Quality

There were numerous complaints about the quality of food, including burnt chicken, undercooked rice, and overall inconsistency in meal preparation.

Cleanliness

Several reviews noted that the cleanliness of the location was lacking, with dirty tables and floors being a recurring issue.

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and overall dissatisfaction with the handling of online and in-person orders.
  • AB
    Amanda Bardo
    Feb 19, 2026
    1.0
    Normally I love Chipotle and have enough food for two meals. My bowl was about 1/4 of my regular order and I ate it all and was still hungry. There was barely any meat or any ingredients. Even dismal amount of rice. And the chips were burnt.
  • LT
    Libby TRD
    Jan 27, 2026
    3.0
    This place always burns the chicken. The one in highland heights is better quality. Pieces or rice are hard and the chicken always taste like charcoal and hard as a rock.
  • KB
    Karman Blazer
    Jan 18, 2026
    1.0
    I walked in to customers and employees yelling at each other. They were out of rice, steak and barbacoa. I still ordered 2 chicken burritos but they were half the size as normal due to them running out of items.
  • AA
    Anonymous
    Jan 15, 2026
    2.0
    They are especially stingy with their portions. Go to the Highland Heights location instead.
  • LM
    Lorita Mihindukulasooriya
    Jan 11, 2026
    2.0
    I placed an order with three entries, between our three items, we had 5 side dishes, but when we pick up the order they only packed 2 SD’s. Can you believe that they missed three out of the five SDs. If they missed just one, we can email it but their three side dishes, that isn’t acceptable. One of the items we ordered was quesadilla which comes with three SD‘s, The orders receipt, the one they put in the bowl had printed the three SDS ordered, but they only added just one SD, how do they make such a big mistake? They just left two components of the box empty, unlike the burrito bowl the quesadilla meal is incomplete with its side dishes.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Alexandria, KY offer?

Chipotle Mexican Grill offers fast-casual dining with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads focusing on responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 7105 Alexandria Pike?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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