Arby's

3.5
601 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7150 Alexandria Pike, Alexandria, KY
41001, United States

Hours

Reviews

3.5
601 reviews
5 stars
210
4 stars
138
3 stars
108
2 stars
46
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared items and missing ingredients.

Management Concerns

Several customers expressed dissatisfaction with management's handling of staff and customer issues, citing rudeness and lack of support.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting friendly staff and good food on certain visits.
  • JT
    Jeff Thomas
    Dec 31, 2025
    1.0
    I asked if the curly was fresh and the guy said he just took them out.but that was a lie because I left the parking lot and made it to AA highway and got my curly fries out to eat on my way home they was Luke warm and mostly burnt but the rest of my order was good
  • DM
    david mardis
    Nov 9, 2025
    4.0
    Good service good food
  • KM
    kinsley Marlow
    Nov 6, 2025
    1.0
    The grown women was rude and snobby taking our order forgot my sweet tea and then i asked for a number five and she asked if i want the burger with that,unacceptable.
  • BM
    brooke marlow
    Nov 6, 2025
    3.0
    Grown woman taking our order couldn't understand what we wanted. She was blatantly rude and wouldn't speak back to us at the window. very disappointed.
  • KH
    Kyle Hemphill
    Jul 25, 2025
    1.0
    Terrible experience today in drive thru. Please pull forward. Your order will be ready in two minutes. Ended up being ten and they even forgot what we even ordered. And said it was in a bag ready. No extra food. No sorry for the wait.