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McDonald's

3.7
(612 reviews)

Business Details

801 N Cross St, Albany, KY
42602, United States
(606) 387-9404
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
801 N Cross St, Albany, KY
42602, United States

Hours

Reviews

3.7
612 reviews
5 stars
228
4 stars
147
3 stars
127
2 stars
47
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during busy hours, with long wait times in both drive-thru and dining areas.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong specifications.

Food Quality

Feedback on food quality was mixed, with some customers praising freshness while others complained about cold or poorly prepared items.

Staff Friendliness

Most customers noted that staff were friendly and helpful, although there were some reports of unprofessional behavior from certain employees.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others pointed out issues with the condition of the bathrooms and dining area.
  • TA
    Tom Anderson
    Feb 15, 2026
    1.0
    Most of the staff seemed friendly, however the food has been stale all 5 times I have gone. Its been stale for breakfast, lunch, and dinner. The quality is as awful as the exterior of the building would suggest. My egg mcmuffin bread? Hard as a rock. The sausage? Old or over cooked, maybe both. Fries? Cold or stale. Burger buns? Stale. Chicken nuggets? Somehow even those are awful here too. Its the only McDonald's for miles or I wouldn't have given them this many chances.
  • TU
    Todd Unthank
    Feb 14, 2026
    5.0
    The drive-thru here is a unique adventure that everyone should experience. I ended up circling the block 6 times, but it was worth it when I finally got my apple slices!
  • BD
    Brandy Duvall
    Jan 18, 2026
    5.0
    Very clean and a nice atmosphere.
  • PF
    Pamela jo Foster
    Jan 8, 2026
    5.0
    Gotta love this place.
  • KK
    Kindrey
    Dec 22, 2025
    3.0
    I have a family of 6 and we all got double cheeseburgers and mine came like this I would recommend this store but don’t get this specific product

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Albany, KY?

McDonald's in Albany, KY is open daily from 5:00 AM to midnight.

What are the delivery hours for this McDonald's location?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:00 AM to 11:30 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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