Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Quality
Service was often described as slow and unfriendly, with several instances of rude behavior from staff.
Food Quality
Customers frequently complained about cold or poorly prepared food, including stale fries and improperly cooked burgers.
Management Issues
Several reviews highlighted poor management practices, including disrespect towards employees and inadequate response to customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted a few instances of good service.
RC
Rhi C
Oct 24, 2025
1.0
Google says the location closes at 12am, i got there a little after 11pm. I wasn't going to order anything big, but they never took my order. I could tell 4 or 5 employees were up front mopping and cleaning. I've worked at places like that, so I know they were pretending not to notice me. Again, i didn't want much, so that was disappointing, especially in a small town where other places are closed. If it were closer to midnight, I would understand, but they had about 45 min left. Oh well. *Since the owner appears to send a link to others with the same complaint, I have already provided my feedback on the website as well. Thank you.
PW
Philip Weakly
Oct 22, 2025
2.0
Drive through mobile order. Received a sweet tea when the receipt read unsweetened tea. Not good for a diabetic. Fries had almost zero salt. Will not be excited to go back next time in town.
provide a case number if you want me to contact you. I clicked on the link and I need a case number.
CB
Cy Bates
Sep 28, 2025
1.0
At night time the drive tru doesn’t close till 12 and, and if u go after ten they don’t take your order.
KM
Kristina Miller
Sep 20, 2025
1.0
Went to pick up a doordash in Winfield at McDonald's for a customer (I live in Arkcity so I drove 11miles for this order) when I got to the store location in Winfield went to the drive thru and was told that they was closed this was at 11:20 pm (online says they dont close till Midnight) talked to the lady at the window she said they was closed and even if they gotten a order for doordash they wouldn't have known cause they are closed.. and was really rude about it.. completely waste of my time and the customers waste of time.. so maybe you should update your hours online !!!!!
LW
lonna Williams
Sep 8, 2025
2.0
I have went here the 3 times this past week, the first time was just me because I needed food on my lunch break. I ordered the special edition deluxe chicken sandwich and it is supposed to come with bacon. There was none on it and way too much sauce. I called them and they said they would get it fixed and wrote my name down for me to get it later. The second time was for my 3 kids and me and everything was messed up. One kids meal didn't have pickles or cheese and I added cheese, pickles usually come with it on a burger. The chicken nugget happy meal didn't come with any sauce and I also asked for another hamburger happy meal this one was add a cheese light mustard add extra pickles and got no pickles and so much mustard it was hard to eat. All the fries tasted old too like they had been sitting out for awhile. I also had gotten a quarter pounder for my son and they put way too much mustard on that as well and didn't even add the mayo. Went there again today but this time I mentioned how they put my name down, I told them the date that I called up there and talked to them. And just because I couldn't remember the managers name who talked to me they couldn't find my name in there book. Well they still put it down for me anyways and I asked them to please make sure there was bacon on it and they said they would. Get home and got the same exact thing as last time, no bacon and way too much sauce. I'm so tired of them messing my food up Everytime. I pay for it, I should get it exactly how I ordered it because some stuff cost extra and it's not like I'm asking for a refund, I'm just wanting them to get the food right. Each time it was the same shift. It was there night shift. Day shift I haven't had very many problems. The guy who is always at the window he is always very nice and makes sure I get my receipt Everytime I go there and I appreciate that so much! I go there mainly for my kids but idk, I'm getting tired of going if it is going to continue getting messed up orders.
What are the regular opening hours of this McDonald's location?
McDonald's is open daily from 6:00 AM to midnight.
When is the drive-through service available?
The drive-through is open every day from 6:00 AM to midnight.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 6:30 AM to 10:00 PM.
Can I order McDonald's food for delivery or curbside pickup?
Yes, you can order for delivery and curbside pickup at this location.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order via the McDonald's app available on both the Apple App Store and Google Play Store.
What services can I expect at this McDonald's location?
This McDonald's offers drive-thru, gift cards, mobile offers, mobile ordering, and free WiFi services.
What nearby places can I visit after eating at McDonald's?
You can visit nearby places like Union State Bank, Walmart Pharmacy, and the Dillons Food Store for banking, pharmacy, and grocery shopping needs respectively.
Are there other fast food options near this McDonald's location?
Yes, nearby fast food options include Subway and Taco Bell, both offering different menu choices for customers.
How can nearby retail and service stores complement my visit to this McDonald's?
After your meal, you can visit nearby stores like Verizon and Cellular Sales for mobile phone needs, or stop by O'Reilly Auto Parts for automotive supplies.