Papa Johns Pizza

Reviews

• ES

  Ernie Sweat

  Feb 14, 2026
  2.0
  I wish I had read the reviews. All those 1 star reviews are for real. I was the lucky one who got a hot pizza although very very long past promised finish time. I watched pizza sit at end of oven with no one to box them up for 10 min. It’s hard to even put into words the lack of concern. Last time at that store.
• CE

  Cynthia Erickson

  Feb 4, 2026
  1.0
  One star- because it’s the only way to review this disaster of a store. I placed an online order with Papa Johns on W. 21st for approximately $50. Shortly after completing the order — within about five or six minutes — I realized I needed to add another pizza. Since the order had just been placed, I assumed this would be a simple adjustment. I called the store directly to request the addition. From the beginning of the phone call, the interaction felt off. The employee who answered sounded irritated and impatient, as if my call was an inconvenience. I explained that I had just placed an online order and wanted to add an item. He asked for my information, and I provided my first name, last name, and phone number, which are standard details used to locate orders. Despite giving him that information, he said he could not find any order under my name or number. His tone remained dismissive and unfriendly. Trying to help resolve the issue, I offered to provide my confirmation number, however, instead of accepting that information, he said, “It doesn’t matter because I can’t find the order.” Um, okay. Because the conversation was going nowhere and his attitude was increasingly rude, I asked to speak with a supervisor. He responded that he was the supervisor (yikes), but still insisted he could not locate the order. At that point, I felt stuck. I had paid for food, had proof of purchase, and yet was being told my order essentially didn’t exist. I decided the only way to fix it was to go to the store in person. When I arrived and walked in, the situation became even more confusing. I gave my name at the counter. Almost immediately, one employee said, “Oh, you’re Cynthia.” Instead of helping me, though, he told me he had been instructed not to serve me. When I asked why, he said, “We aren’t gonna let you disrespect our employees.” I had not used profanity, threatened anyone, or acted aggressively on the phone. I had simply tried to provide information to locate my order and asked for a supervisor when I wasn’t getting help. Then another employee — a woman — came from the back and began raising her voice at me. She said I had given the wrong name and that the order was under “Cindy,” not “Cynthia.” That explanation made very little sense for several reasons: 1. Cindy is a common nickname for Cynthia. They are clearly related names, not completely different people. 2. I had provided my last name as well, not just my first name. 3. I had given my phone number, which should have been a direct match. 4. I had offered the confirmation number, which would have solved everything immediately if they had chosen to use it. In other words, there were multiple ways to verify the order, and none of them required perfect matching on the shortened version of a first name. A simple question like, “Could it be under Cindy?” would have cleared this up instantly. Instead, they treated it as if I had made some kind of serious mistake. Adding to the contradiction, the employee then said, “It was in the oven by the way.” That statement directly conflicted with what I had been told on the phone — that the order could not be found at all. If the food was already being prepared, then the order clearly existed in their system. At this point, the experience had shifted from a simple customer service hiccup to a breakdown in professionalism. I was being talked to with hostility, accused of disrespect, and denied service over a misunderstanding that could have been solved in seconds. No one apologized. No one acknowledged the confusion. Instead, the staff response escalated the situation. Eventually, I was refunded, which I do appreciate. However, a refund does not erase how the situation was handled. I had spent time placing the order, calling to adjust it, driving to the store, and standing there being spoken to in a confrontational manner — all for food I never received.
• MH

  Matthew High

  Feb 3, 2026
  5.0
  Shout-out to Keegan for outstanding service tonight. Our order was delivered promptly and everything was exactly as ordered — hot, fresh, and perfect. Due to a mix-up back at the store, Keegan was sent back out even though the delivery had already been completed correctly. He handled the situation professionally, politely, and with a great attitude the entire time. He clearly cares about doing the job right and representing the store well. Really impressed with his professionalism and customer service. Papa John’s is lucky to have him.
• FM

  Francisco Manci

  Jan 31, 2026
  1.0
  The sanitary conditions in this place are horrible!! I ordered from this place and canceled my order because they gave me attitude when I told the person preparing my pizza to wash her hands because she was playing with her hair and blew her nose! I didn’t have proof then but here’s a clip of what she uploaded to her social media page!!! Disgusting 🤢
• KK

  Keegan Kemege

  Jan 30, 2026
  5.0
  The experience at this Papa John's at 21st and Tyler is always the best ! Great staff who are friendly, and the quality of the food is on point. The delivery times are super fast! 5/5 thanks everybody there