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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, particularly during night shifts, with reports of rude staff and long wait times.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Wait Times
Customers consistently reported excessively long wait times in the drive-thru, often exceeding 20-30 minutes.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or improperly prepared food.
Cleanliness
The restaurant was noted for being clean, especially during morning shifts, although some reviews mentioned dirty tables.
RS
Robert Smith
Feb 27, 2026
1.0
I’ve legit never had a fast food location mess up my order so many times. On multiple occasions my order is missing food, I have been given a raw hamburger, and various times changes on toppings are not done
LH
Lonnie Huckleby
Jan 24, 2026
5.0
Great Breakfast
AH
Aerashay Hampton
Jan 22, 2026
1.0
2 bottom buns on a cheeseburger and pickles outside the bun
JC
Jant CHEEMA
Jan 21, 2026
1.0
👎👎👎👎👎👎👎
S2
Sunshine 2025
Dec 31, 2025
1.0
ALWAYS HAVING ISSUES WITH NIGHT SERVICE. THEY DONT KNOW HOW TO TALK OR MAKE ORDERING TURNS EQUAL. THEY LET 5 PEOPLE GO AHEAD OF ME AND DONT KNOW HOW TO COMMUNICATE APPARENTLY.
ANGEL IS THE WORST MANAGER AND HAS THE WORST CUSTOMER SERVICE SKILLS AND IS FULL OF LIES.
ANGEL ASKED ME TO CANCEL MY ORDER AFTER SITTING IN FHE DRIVE THRU BUT REFUSED TO SHOW ME HOW TO DO IT AND TOLD ME TO LEAVE?????
I ASKED FOR HER NAME AND HER MANAGERS NAME BUT SHE REFUSED TO GIVE ME HERS. ONCE I SAID I WAS CALLING HER MANAGER SHE TRIED TO BE FAKE NICE.
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