Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,224 reviews
5 stars
365
4 stars
277
3 stars
239
2 stars
115
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty floors and tables, as well as issues with food hygiene.
Food Quality
While some customers praised the freshness of the food, others complained about cold or improperly prepared items.
Customer Experience
Several reviews mentioned a lack of customer service, with staff being unhelpful or dismissive, impacting the overall dining experience.
Drive-Thru Efficiency
The drive-thru service received mixed feedback, with some praising its speed while others experienced long wait times and incorrect orders.
- MPMary PhamNov 15, 20251.0I made an order online through mobile app and received confirmation email at 11:32 am, however when I got to the restaurant at 12:11 pm. They cancelled my order at that time and claimed that they didn’t see my order. They deducted my rewards points as well. I couldn’t believe how ran their business.
- EFErin FoxNov 2, 20251.0Shitty service and shitty attitudes!
- ALAuston LauberOct 26, 20251.0I hate the fact McDonald’s has moved away from people eating in their restaurants. So much so that when you go inside and eat you never talk to a person then wait for nearly 30 minutes for your food. When I asked about it I was told that a lot of people were waiting for food. We were the only ones in the lobby and the drive thru wasn’t backed up. Then when my food was brought to us the guy dropped our cups. He did go get us some new cups but when I left those other cups were still on the ground. On top of that there were no sauces and I had to spend several minutes trying to get someone’s attention to grab us sauces. Not at any time did anyone offer an apology for slow service or for forgetting our sauces. Overall an extremely poor experience and sadly that has been my experience the last few times I have been at this location.
- MSMorgan SnyderOct 10, 20251.0Shout out to McDonald’s for advertising Monopoly. Even though they advertise Monopoly items and we ordered Monopoly items we didn’t get our monopoly tickets, so if you’re gonna advertise something at least do it correctly, thank you. (At least the food was fresh, I’ll give you that)
- VMVicky McfaddenSep 2, 20251.0I recently ordered an iced coffee from this establishment and was appalled to find a dead fly in my drink. Following my discussion with management, I was issued a refund for the beverage. The disturbing aspect of this incident is that the drink had already been partially consumed, rendering it utterly revolting on multiple levels. I would not recommend this dirty and disgusting establishment to anyone and will not be patronizing it again.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's drive-through in Wichita?
The drive-through at McDonald's 7311 W 21st St, Wichita is open daily from 4:00 AM to 11:00 PM.
Can I order McDonald's food for delivery and what are the delivery hours?
Yes, McDonald's offers delivery with hours from 5:00 AM to 10:59 PM Monday through Thursday and Sunday, and until 11:59 PM on Friday and Saturday.
Does McDonald's in Wichita support mobile ordering and which apps can I use?
Yes, you can place orders via the McDonald's App available on iOS and Android, or through McDonald's online ordering link.
What payment options are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does McDonald's provide at 7311 W 21st St, Wichita?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
How can nearby Taco Bell locations affect my dining options near McDonald's?
There are nearby Taco Bell restaurants providing alternative fast food options in Mexican cuisine close to McDonald's, ideal for customers seeking variety or group dining choices.
Are there other fast food options near McDonald's at 7311 W 21st St?
Yes, nearby alternatives include Taco Bell and KFC, giving customers additional fast food choices within close proximity.
What health and medical services are located near McDonald's in Wichita?
Nearby medical services include Cypress Imaging West, St. Gianna Family Medicine, NovaCare Rehabilitation, New Ridge Family Dental, Labcorp, and Select Medical.
Where can I find beauty and wellness services near McDonald's 7311 W 21st St?
Nearby wellness options include Henry's Nails and Organic Spa and Healing Pathway Therapeutic Massage for beauty and massage therapies.
How does the McDonald's MyMcDonald's Rewards program benefit customers?
The MyMcDonald's Rewards program allows customers to earn points for free food, enhancing value and incentivizing repeat visits.