McDonald's

3.5
1821 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
456 S West, Wichita, KS
67213, United States

Hours

Reviews

3.5
1,821 reviews
5 stars
634
4 stars
378
3 stars
378
2 stars
157
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, particularly during drive-thru interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality, with reports of cold or old food being served.

Speed of Service

Long wait times in the drive-thru and for food orders were commonly mentioned.

Positive Experiences

Some customers praised friendly staff and good food experiences, particularly during breakfast hours.
  • AG
    Alberto González
    1 day ago
    4.0
    Nice place
  • TB
    thomas brovont
    Dec 15, 2025
    1.0
    Biscuts and gravy biscut is uncuttable. Do better.
  • JW
    Julie wilson
    Dec 11, 2025
    1.0
    Went through the drive -thru a little after 6 am this morning. The lady that took my payment acted like she hates her job, no hello, thank you or have a nice day. The man at the next window, that gave me my breakfast...the same. I got to work, work less than 10 minutes away, my cheese wasn't even melted on my breakfast sandwich. I had to reheat it in the microwave. I will start going elsewhere. Your link don't work. The woman that took my order at the 1st window, didn't look like an employee and the guy at the 2nd window needs to clean up and lose the earing, that dangles.
  • BP
    bonnie parker
    Nov 15, 2025
    2.0
    I ordered a sweet tea and it was an ice tea. I let the employee know and she argued with me. She refused to give us ranch for our food when I said it wasn't in the bag. I even offered her to check. She said I would need to go back through the drive thru and pay for more ranch.
  • HA
    Haven Ayala
    Nov 12, 2025
    1.0
    Today was one of the worst experiences I have had at this location. Their was a lady in regular clothes behind the drive thru I thought it was just a random person until I seen she was working on the speaker, so I ordered my food like normal and I always bring my dogs for car rides and get them pup cups and have FOR YEARS. I finish my order and that lady said you ordered what? With an attitude look on her face. I repeated my order she said ugh no you can't have it that's not a thing, I said yes it is I come every week and get some I get charged 0.50 cents for whipped cream and it's NEVER been an issue. She said well that's not gonna happen that should not be happening. I said so I can't pick up what I literally drove over here for just because you've never heard of it? She said yeah that's not a thing. I said that's ridiculous go look at the register it's a thing she said oh don't worry I will handle it. Low and be hold it is a thing on the register charged me 0.50 said do not come back to this location asking for that and didn't even put 1 full squeeze of whip cream in both cups. They didn't even fill the bottom at all, not only is it rude to me as a PAYING customer it's rude to my dogs. I found out her name is Alexa and she is a DM, and if that's the case she needs to learn to dress accordingly and to act like a manager and treat customers with respect. I've never had anyone at mc donalds raise their voice at me or make me feel so disrespected. I don't know who hires people like this but they need to reevaluate is this what you want representing your brand and your customer service? I will probably never go back to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 456 S West, Wichita?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, same day delivery, no-contact delivery, and curbside pickup services for your convenience.