McDonald's

3.5
1814 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
456 S West, Wichita, KS
67213, United States

Hours

Reviews

3.5
1,814 reviews
5 stars
631
4 stars
378
3 stars
376
2 stars
156
1 star
273

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions, particularly during night shifts.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or old food, while others praised fresh and hot meals.

Staff Performance

While some staff members received positive feedback for their friendliness and professionalism, others were criticized for poor service and lack of attention to orders.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect modifications.
  • BP
    bonnie parker
    Nov 15, 2025
    2.0
    I ordered a sweet tea and it was an ice tea. I let the employee know and she argued with me. She refused to give us ranch for our food when I said it wasn't in the bag. I even offered her to check. She said I would need to go back through the drive thru and pay for more ranch.
  • HA
    Haven Ayala
    Nov 12, 2025
    1.0
    Today was one of the worst experiences I have had at this location. Their was a lady in regular clothes behind the drive thru I thought it was just a random person until I seen she was working on the speaker, so I ordered my food like normal and I always bring my dogs for car rides and get them pup cups and have FOR YEARS. I finish my order and that lady said you ordered what? With an attitude look on her face. I repeated my order she said ugh no you can't have it that's not a thing, I said yes it is I come every week and get some I get charged 0.50 cents for whipped cream and it's NEVER been an issue. She said well that's not gonna happen that should not be happening. I said so I can't pick up what I literally drove over here for just because you've never heard of it? She said yeah that's not a thing. I said that's ridiculous go look at the register it's a thing she said oh don't worry I will handle it. Low and be hold it is a thing on the register charged me 0.50 said do not come back to this location asking for that and didn't even put 1 full squeeze of whip cream in both cups. They didn't even fill the bottom at all, not only is it rude to me as a PAYING customer it's rude to my dogs. I found out her name is Alexa and she is a DM, and if that's the case she needs to learn to dress accordingly and to act like a manager and treat customers with respect. I've never had anyone at mc donalds raise their voice at me or make me feel so disrespected. I don't know who hires people like this but they need to reevaluate is this what you want representing your brand and your customer service? I will probably never go back to this location.
  • AA
    Angie
    Nov 7, 2025
    1.0
    Worst experience by far. I ordered three drinks, two of which I did not receive, when I went back they said they needed a receipt which my brother had because he went for the food and when I told them that they offered no help, I even told them which drinks I didn’t get which they had on the counter but simply didn’t want to give. I was also missing other items to my order and they again offered no help and told me I would need to reorder. Absolutely ruined my night, I had just gotten off a long shift and hadn’t eaten anything. I was really disappointed I couldn’t even get my money back either.
  • JS
    Johnny Slosser
    Nov 4, 2025
    5.0
    Clear clean fast just go look for yourself.
  • RR
    Ron Richardson
    Nov 1, 2025
    1.0
    Placed order door dash delivered in a timely manner, didn't get half the order, the food was horrendous buns and meat nothing else called they said wasn't their fault wanted me to call door dash. As I remember mods prepared the food and package it. Why is it door dashes fault. They say great food but over the years it's been shit . Maybe the owners should check in once in a while to see what's going on. You lost a long time customer will never eat there again. Thanks

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 456 S West, Wichita?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, same day delivery, no-contact delivery, and curbside pickup services for your convenience.