McDonald's

3.3
1606 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1219 S Rock Rd, Wichita, KS
67207, United States

Hours

Reviews

3.3
1,606 reviews
5 stars
536
4 stars
299
3 stars
298
2 stars
127
1 star
346

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with the service issues.

Management Concerns

Several reviews mentioned unprofessional behavior from management and staff, leading to a chaotic atmosphere.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.
  • KA
    Keira Alexander
    Dec 24, 2025
    1.0
    it was Christmas eve 25 when came I waited 20 minutes for my order just to get nothing and I didn’t get my money back! p
  • TJ
    Tanaka Jones
    Dec 24, 2025
    1.0
    I went to this McDonald’s for a curbside pick up and they didn’t not bring me my food. They closed and didn’t even talk to me when I went up to the drive thru . They also closed before 10pm.
  • AA
    Adrian Arango
    Dec 20, 2025
    1.0
    Got here early and the lobby doors were locked 10 minutes early than they should have been, went threw drive threw and were ignored while another car went threw just fine then when we went threw the drive threw the girl was rude on the speaker. Definitely need better people working here...👎👎👎👎👎👎👎👎👎👎👎
  • KK
    Kahnia
    Dec 17, 2025
    1.0
    Hands down one of the worst drive-thru experiences I’ve ever had. I ordered ONE item: a fudge sundae with extra fudge. I was charged at the first window, my order was not repeated, and I was not given a receipt. At the second window, I was handed a cheeseburger. When I said this wasn’t my order, staff claimed they had no record of the sundae and then had the audacity to ask me for a receipt — the receipt THEY never gave me. Instead of fixing their mistake, they wasted my time trying to figure out who even took the order. Then I was told to pay again for something I had already been charged for. After more confusion, they offered half a refund with a “free” sundae, only to immediately reverse that and say I had to pay the full amount anyway. They refunded the $2.14 and then offered me a caramel sundae, even though I ordered fudge. After 10–15 minutes of pure incompetence, I left with no sundae at all. Complete lack of attention, communication, and basic training. The entire situation was chaotic and unprofessional. If this is the standard here, management clearly does not care. Avoid this location.
  • DD
    daisey
    Dec 10, 2025
    1.0
    Worst McDonald’s. Called me a liar over food they did NOT put in my bag. Drove home and back and said they couldn’t help me because I didn’t bring the entire order back that my kids had already started eating. Manager and cashier were no help at all either while they talked about me in Spanish as well and I understand everything.

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 1219 S Rock Rd, Wichita?

McDonald's at 1219 S Rock Rd, Wichita is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru services and what are the drive-thru hours?

Yes, this McDonald's has a drive-thru open daily from 6:00 AM to 11:00 PM.