Brand Certified
McDonald's
3.3(1247 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1421 N West St, Wichita, KS
67212, United States
Certified by McDonald's • Mar 01, 2026
(316) 943-8032
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,247 reviews
5 stars
382
4 stars
269
3 stars
215
2 stars
112
1 star
269
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders, missing items, and overall poor order fulfillment.
Service Quality
Many reviews highlighted rude and unprofessional behavior from staff, particularly management, contributing to a negative customer experience.
Food Quality
There were numerous complaints about cold, stale, or poorly prepared food, with some customers expressing dissatisfaction with the freshness and taste.
Wait Times
Customers consistently experienced long wait times both in the drive-thru and inside the restaurant, often leading to frustration.
Mixed Experiences
While some customers praised specific staff members and occasional good service, the overall sentiment leaned heavily towards dissatisfaction.
- ZIZ Idunno1 day ago1.0I have came to this establishment many times mostly because anytime I get an order I have to come back. The food is always, wrong, old, or takes way too long. The employees typically act like they do not care or in a bad mood or don’t Engage at all. I don’t recommend anybody go to the location. I would drive out of my to another location just for better food and service because this one has been ridiculous for far too long. It got to this point to where I felt like I needed to say something in a review. Seriously, the worst.
- MPMisty PibblesFeb 26, 20261.0Used to be our favorite McDonald's, but now, it is just awful. How at 2:30 in the afternoon do you think its ok to serve cold fries? Not even remotely warm. Bun on my cheeseburger was stale, very stale like it had sat out for days. Congratulations on not getting one thing right, but we don't have to come back either!
- RRRay RichardsFeb 24, 20262.0Consistency is not their strong suit. Multiple drive thru orders have no napkins and no straw. 60% of the time the order isn’t ready and you have to pull off to the side. Happened this morning and once I got the order, no straw, no napkins. It’s the little things that make a difference, and this store never gets it right.
- MTMagi TrujilloFeb 21, 20261.0Night shift SUCKS! If they pull you forward to wait they’ll eventually forget about you. They will give you any order in hand, they NEVER get my order right. Not to mention they handle your food like crap. Burgers unwrapped fries upside down. 🤦🏽♀️
- PJPaul Salomé (Joey)Jan 30, 20261.0Employees aren't friendly, service is slow, the food is mediocre. They always get your order wrong.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website