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McDonald's

3.4
(1075 reviews)

Business Details

11130 E 21st Street North, Wichita, KS
67226, United States
(316) 315-0199
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11130 E 21st Street North, Wichita, KS
67226, United States

Hours

Reviews

3.4
1,075 reviews
5 stars
377
4 stars
208
3 stars
199
2 stars
75
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, particularly managers, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications, causing frustration among customers.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and unkempt dining areas.

Food Quality

While some customers praised the freshness and taste of the food, others reported receiving cold or poorly prepared items.

Drive-Thru Delays

Customers frequently complained about long wait times in the drive-thru, with some experiencing waits of over 30 minutes.
  • WK
    Will Kelly
    6 days ago
    1.0
    Wow absolutely horrible experience, to start I pulled up to order and was told to on, I then watched 4 cars move through the other line before the last finally chimed back in. I got a double quarter pounder, and it tasted stale somehow like old beef, it absolutely was, and throwing it up a couple hours later was horrible. Just don’t come here (OWNER FIRE EVERYONE AND RESTART)
  • NN
    NoTmE
    Feb 20, 2026
    1.0
    I came through the drive through late at night on Friday the 20th of February. I waited a bit in the drive thu and when my food was ready, a girl slammed the window open, asked if I had the order she was holding and I said yes. She then rolled her eyes and slammed the window closed. I get it if the day was hard and busy, but that’s no way to act. Especially when I was kind. She needs more training. I was THE ONLY ONE IN THE DRIVE THRU.
  • MS
    MC Strack
    Feb 18, 2026
    1.0
    Waited for 10 minutes and no one would wait on me to take my order. Walked out. Guess they don't need m5 business.
  • KJ
    Kelsey Jacobs
    Jan 25, 2026
    1.0
    Just had the worst experience dealing with the manager and just overall inside service at this location. The manager was so rude to my husband and it took so long for anyone to even acknowledge we were there. Definitely don't recommend! The only respectful person was the person working the drive-thru. And to top it off they completely messed up our order.
  • RR
    Ryan
    Jan 16, 2026
    1.0
    Went through drive thru ordered 2 happy meals with nuggets. Asked for ketchup for the sauce and some extra for another meal. Then got told it was in the bag. Got zero ketchup went back through drive thru. Asked for the ketchup little girl with green braided hair brought 3 packets told her we had 3 meals and so she brought 2 more packets and was extremely rude!! Hopefully she fixes her attitude or she will be lucky to keep that job and will have a long sad life ahead!

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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