Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Location
Hours
Reviews
4.1
490 reviews
5 stars
323
4 stars
50
3 stars
31
2 stars
32
1 star
54
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20-30 minutes, even with a small number of cars in line.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and poor attitude.
Order Accuracy
Several customers experienced issues with incorrect orders or drinks not being made as requested, leading to dissatisfaction.
Overall Experience
Despite the frustrations with service speed and order accuracy, many customers expressed a love for the coffee and the overall atmosphere.
Management Issues
There were mentions of poor management and organization, contributing to the slow service and customer dissatisfaction.
- CCCali4 days ago1.0The last coffee franchise I would recommend. Known for their inefficient drive through management, they only take one order at a time. And if you order 30 minutes in advance, prepare to wait another 30 minutes- because who cares about customers time? Not like we all have jobs. Need a refund because you don't have time to wait 30 minutes? Good luck, because customer service merely lets you make a request to speak with them..good luck ever hearing back from them. You're never getting your hard earned monies worth nor back.
- CMCari MilesNov 16, 20255.0Love the coffees and energy bobas
- DDDelaina DownesNov 5, 20252.0Very frustrated that after waiting 45 minutes for my coffee and sticker I didn't get my sticker...it's Wednesday...offer to everyone so we aren't so distracted we forget to ask. At work so can't go back and no way to contact to store to see if they will hold it for me. ALWAYS make your people ask the customer if they want a sticker!!
- NGNisha GainesNov 1, 20251.0Employee was rude while arrogantly asking for another payment. If they double checked their work, they should have known that the drink was already paid. I ended up paying twice for my drink after I said it was already paid. The 2 lane drive thru was not managed well. When I got there Thursday 10/30 at 2PM , there was no employee standing outside to take orders so 7-8 cars bottlenecked into one lane considering there was 1 drive-up window per a customer. Here comes the selfish/entitled individual who drives up to the other lane (while everybodyelse is using 1 lane slowing moving to the window) hoping to cut everybody by merging at the window. Magically the employee came outside to take order and sure enough the employee took care of the selfish/entitled individual who came after everybody else just because it managed to be the 1st customer at the other lane. I understand the concept of having the 2 drive-thru lanes and you go zigzaging form one side to the other but when nobody was taking orders outside and all the cars drive up to 1 window to order, it becomes 1 lane.The selfish/entitled individual should not be allowed to cut everybody.
- JCJacqueline CeasarOct 20, 20251.0Last night I arrived in the drive-thru at approximately 9:35pm, while I was waiting at the light there were 3 cars in the drive thru. When my light changed, I pulled into the drive-thru, the same car still sitting at the window. Finally, after 10 minutes it left the window, the other car went through and the car before me went through. When I arrived at the window, they told me they were closed. I explained that I had been sitting in the drive thru for 25minutes waiting, they looked out the window and seen when I pulled in and got in line. They were very rude, how could you allow me to sit in line all that time and not serve me. I'm at the store sometimes 3 times a day buying coffee or energy drinks! Do I need to find another store to give my money too? I asked for a manager and or a number to contact someone and was told they had no one to talk to I needed to complete a review. So here you go!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the business hours of Dutch Bros Coffee at 605 S West St. in Wichita?
Dutch Bros Coffee at 605 S West St. is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer any sugar-free flavor options?
Yes, Dutch Bros offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
Can I get caffeine-free drinks at Dutch Bros Coffee?
Yes, you can have espresso drinks made with decaffeinated espresso. Additionally, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are all caffeine-free options.
How can I order ahead from Dutch Bros Coffee?
You can order ahead via the Dutch Bros app available on the Apple App Store and Google Play Store or through the quick link provided for ordering online.
What payment methods does Dutch Bros Coffee accept?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Please check your local shop about personal checks.
Are there any nearby coffee shops or cafes close to Dutch Bros Coffee at 605 S West St.?
Yes, in addition to Dutch Bros Coffee, nearby coffee shops include Starbucks and Cinnabon, both offering a range of coffee drinks and snacks, which can be great alternatives or complements to your visit.
What food options are available near Dutch Bros Coffee?
Nearby dining options include Hunt Brothers Pizza, Taco John's for Mexican fast food, Qdoba for Mexican cuisine, Red Lobster for seafood, and Cinnabon for bakery treats.
Are there any automotive services near Dutch Bros Coffee in Wichita?
Yes, nearby automotive services include Big O Tires, NTB - National Tire & Battery, Charlie's Car Wash, uBreakiFix by Asurion for mobile phone repair, and Fusionworks for automotive repair and restoration services.
Does Dutch Bros Coffee offer any rewards or special promotions?
Yes, by downloading the Dutch Bros app, you can earn points with every purchase and receive a free drink reward on your birthday. There are also monthly sticker giveaways on the first Wednesday of each month at participating shops.
How can I contact Dutch Bros Coffee at 605 S West St.?
Dutch Bros shops do not have phone lines; they prefer to communicate with customers face-to-face at the window. You can visit their location during business hours or find more info on their website.