Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Wichita, KS for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of empathy from management.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.
Product Availability
Many customers noted that the store frequently runs out of popular items, particularly donuts, leading to disappointment.
Food Quality
Several reviews mentioned that food items, such as sandwiches and donuts, were often cold or stale, affecting overall satisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and highlighted enjoyable food and drinks.
SA
Scott Abker
Dec 31, 2025
5.0
Donuts were fantastic!
MP
Maggie Peacock
Dec 12, 2025
1.0
I have been going to this Dunkin for over a year almost every weekend. Have had issues here and there but overall fine. Today is the last day I will ever go to another Dunkin! I ordered an XL hot coffee thru the app and picked it up in the drive thru. When I was handed my coffee I was going to put it in my Cup holder and the lid came off and the coffee poured all over one entire half of my body and all over my new car! I was so upset, in pain and didn’t know what to do. The drive thru attendant was not helpful at all and neither was the manager who later came out and spoke with me. My husband came up and helped and spoke with the manager who again did nothing. She said she would have the owner call us and we still have not heard from anyone. I called the corporate office to tell them what happened and they said they are independently owned and would contact the owner as well. Most horrible experience I have had in my life ever at a food establishment.
SS
swetha sali
Oct 22, 2025
5.0
Fantastic customer service
MM
Matthew Manes
Oct 17, 2025
1.0
Folks, this is the second year that I have strived to get this Halloween bucket thing. Heaven’s sakes, why this this such a tall order (no pun intended). Last year, I call Dunkin’ at one store and they either have the bucket with no munchkins or I call another store and vice versa. This morning, I get wise and order around 7am and pickup at 4:30pm. Genius move in my mind…until I get there…they have no munchkins. I explained why Dunkin’ will be the reason for an ulcer and they said that they don’t begin orders until they come in. In other words, you make an order and if your order isn’t ready when you arrive, tuff. I was livid. They said that could have more out in 1.5hrs. C’mon Dunkin’. I apologized to the human being behind the counter that had to hear me rant about how this place was all things evil.
If you’re reading this and have at least half a brain, GO TO KRISPY KREME!
DG
DellA Gibson
Sep 8, 2025
2.0
I was told a month ago they no longer make or serve long johns...Wth? Won't go back.