Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
300 reviews
5 stars
166
4 stars
58
3 stars
17
2 stars
13
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor service from staff, particularly under new management.
Cleanliness
While some reviews praised the cleanliness of the establishment, others noted unsanitary conditions and sticky surfaces.
Food Quality
Feedback on food quality was mixed, with many customers expressing disappointment in the freshness and preparation of items, especially under new ownership.
Staff Attitude
Several reviews highlighted rude or inattentive staff, contributing to a negative dining experience for customers.
Positive Experiences
Despite the negative feedback, some customers praised the fast service, friendly staff, and quality of food at certain times.
- LDLavielle DennisOct 30, 20251.0This used to be my favorite place to take my kids, now it's just an awful experience every time we go. The dine in experience has dropped so low since this location reopened. It's always sticky, the workers ignore you and let you stand there for 5 minutes before addressing you, the food takes a long time even if there's no one else inside or at the drive thru. I'd recommend just never going inside
- TWTravis WiltzAug 19, 20252.0I know businesses get busy at lunch, and normally they are prepared for it. Not Dairy Queen, at least the one on Webb Rd. Took 14min to receive three items, and they weren’t even busy! I overheard another customer complaining about the same thing as they brought him his ice cream, because the food wasn’t ready. Ha Ha, what’s he going to do, eat his dessert first? Come on Dairy Queen, you’ve been around forever. You need to do better. For some reason there seemed to be a lot of flies in there too. Maybe Dairy Queen shouldn’t sell food. Stick to the ice cream because your cheeseburgers are horrible.
- BWBrenda WhiteAug 11, 20251.0Met some friends for lunch today at 11:15. Took at least 5 min before someone came out and said it was going to be to be 15 to 20 min. Because they just got there at 11. The floor was greasy I was sliding around just walking. All the chairs were still up. Since new owners quality as went way down. We left went to one on Central it was great! I will not be going back to one on Webb anymore.
- SHStephen HiserAug 5, 20252.0HIRE MORE PEOPLE! It takes way too long just to place an order just because the person talking the orders also has to make all the ice cream orders. I gave up and went to a different restaurant and when I drove past them after, the person that was in front of me in the drive thru was still waiting for their order.
- TRTayler RickstrewAug 2, 20251.0Don’t go here lol the new owner is horrible and is more concerned with people driving off in the drive through because they’re missing part of their order then making sure their customers have hot food being served to them. I waited 30 minutes in the drive through because of this and staff didn’t even acknowledge me and then gave me my order when it was ice cold and the fries were stale. So not recommend. I miss the old owners!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 1520 South Webb Rd, Wichita?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, this location has a drive-thru service for convenient ordering and pickup.
Are there family-friendly amenities available at Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly and provides booster seats, high chairs, and is good for kids.
Can customers order online from Dairy Queen Grill & Chill in Wichita?
Yes, customers can place pickup orders online through their official ordering website.
What are some signature menu items at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, and shakes & malts.
Is the Dairy Queen Grill & Chill location wheelchair accessible?
Yes, the location is wheelchair accessible and also provides restroom facilities.
Does Dairy Queen Grill & Chill provide free WiFi?
Yes, free WiFi is available for customers at this location.
Which nearby restaurants can I visit if I want other dining options close to Dairy Queen Grill & Chill?
Nearby dining options include Asian Bistro, Wichita Pizza Co, Knolla's Pizza, Gambino's Pizza, The Port of Wichita, Felipe's Jr. Mexican Restaurant, Dragon City, and Little Caesars Pizza.
Where can I get dry cleaning services near Dairy Queen Grill & Chill?
In The Bag Cleaners, a dry cleaning and laundromat service, is located near Dairy Queen Grill & Chill.
Are there any nearby banks or ATMs for convenient cash access near Dairy Queen Grill & Chill?
Yes, INTRUST Bank, Bank of America ATM, and Coinme ATM are nearby for your banking needs.