Overall, customers praised the food quality, particularly the Philly cheesesteaks and fries, though some noted inconsistencies in seasoning and portion sizes.
Service Experience
While many reviews highlighted friendly and helpful staff, there were complaints about slow service and poor customer interactions at times.
Pricing Concerns
Several customers felt that the prices were high compared to other options in the mall, which affected their overall satisfaction.
Cleanliness and Presentation
Some customers expressed disappointment with the presentation of the food, stating it did not match menu images and sometimes appeared poorly assembled.
Location and Accessibility
The location within the mall was mentioned as a drawback by some customers, particularly regarding accessibility and the timing of breakfast service.
JS
Jason K Stewart
Oct 27, 2025
5.0
The food here is fire. Best Philly I've had outside of New Jersey by far. 10/10 would recommend
EA
Emorie Anderson
Oct 19, 2025
5.0
This place is great. The servers treat you with care and respect and also the food is amazing and can say the food is a 10/10
CA
Crystal Anusevich
Oct 19, 2025
1.0
Just upset my sandwich wasn’t even half full. There was more empty space then not.
DH
Denise Hurd
Sep 29, 2025
5.0
Excellent food! Shy was very helpful and had a great personality would definitely come here again!
TO
The One
May 30, 2025
1.0
I shouldn't have expected so much considering it is mall food. Ordered a classic regular philly cheese steak sandwich (or so I thought) and actually received an unseasoned sandwich with tons of mayonnaise and they really put cold lettuce and tomato (!?😐😲🙄😐😑😶)on the alleged hot sandwich...my dog had a lovely lunch. Will definitely walk right past the place next time
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular dining hours for Charleys Cheesesteaks at Towne East Square?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Is delivery service available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not currently offer delivery service.
Does Charleys Cheesesteaks have drive-through service?
No, drive-through service is not available at this location.
Can I place a pickup order for Charleys Cheesesteaks?
Pickup orders are not available at this location.
Is takeout service offered at Charleys Cheesesteaks?
Takeout service is currently not available.
What payment options does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 7700 East Kellogg Drive, VC06, Wichita, KS 67207, USA, inside Towne East Square mall.
What are some nearby places to visit when you go to Charleys Cheesesteaks?
Nearby places include Helzberg Diamonds jewelry store, Sweet Swapper cupcake shop, and Build-A-Bear Workshop, perfect for gift shopping or treats before or after your meal.
Are there any shoe stores near Charleys Cheesesteaks?
Yes, there are several shoe stores nearby such as Tradehome Shoes, Kids Foot Locker, Lady Foot Locker, and Shoe Dept. Encore for a variety of footwear needs.
Can I shop for jewelry around Charleys Cheesesteaks?
Absolutely, nearby jewelry stores include Helzberg Diamonds, Banter by Piercing Pagoda, Forever Bonded, Solomon Jewelers, Pandora, and Piercing Pagoda itself.