Subway

3.4
420 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Topeka Subway® Restaurant at 5421 SW 21st Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
5421 SW 21st Street, Topeka, KS
66604, United States

Hours

Reviews

3.4
420 reviews
5 stars
158
4 stars
84
3 stars
55
2 stars
30
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness and helpfulness, while others are criticized for being rude and unresponsive.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poorly made sandwiches.

Cleanliness

Several reviews mention unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Speed of Service

Numerous customers expressed frustration with slow service, particularly in the drive-thru, leading to long wait times.

Coupon Policy

Customers are unhappy with the refusal to accept coupons, which has led to dissatisfaction and complaints about pricing.
  • TT
    Travis
    Dec 23, 2025
    5.0
    The sandwich's are constantly what you expect from a subway meal(in a good way); what was exceptional was the above and beyond service and patience Brittany showed me as she not only cleared up my misunderstanding, but went ahead and provided a resolution. She rocks! As well as the beautiful lady who worked the drive through tonight 😁.
  • EE
    Edward Thurman (Eddie)
    Nov 7, 2025
    1.0
    Arrived at restaurant 2 employees behind counter stood there with my son for 15 min. Was never looked at, spoke to by either staff member, another 4 people came in we continued to stand there for another 10 minutes the 4 people that came in after us left, I finally ask if they knew how to address guest in restaurant they said have a nice day and never did wait on anyone needless to say I went to goodcents and was greeted when I walked in as guest should be. This happened about 4:30 on the 6th of November, will never never go back
  • EB
    Ellie Beck
    Sep 15, 2025
    5.0
    Brit, manager, is AMAZING
  • HH
    Haley Holthaus
    Jul 22, 2025
    3.0
    Online ordering. Usually a bit inconsistent with portions of sauces, but always good. Drink options are limited for self-serve, and my drink had black specks in it. The fountain could probably be cleaned better.
  • AP
    addison paige
    Feb 15, 2023
    2.0
    Drive thru takes a long time for no reason, they make the sandwiches wrong all the time, drive thru worker was not very friendly, i said “thank you” and got no response.

Frequently Asked Questions About Subway

Where is Subway located in Topeka?

Subway is located at 5421 SW 21st Street, Fairlawn Plaza, Shawnee, Topeka, KS 66604, USA.

What are the operating hours for Subway at Fairlawn Plaza?

Subway is open daily from 9:00 AM to 10:00 PM.