McDonald's

3.5
1143 reviews
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Business Details

5525 SW 21st St, Topeka, KS
66604, United States
(785) 273-1741
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5525 SW 21st St, Topeka, KS
66604, United States

Hours

Reviews

3.5
1,143 reviews
5 stars
381
4 stars
260
3 stars
196
2 stars
109
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty tables, floors, and bathrooms.

Food Quality

While some customers enjoyed the food, many complained about cold, stale, or incorrectly prepared items.

Management Issues

Several reviews highlighted issues with management, including unprofessional behavior and lack of responsiveness to customer complaints.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and helpfulness.
  • JC
    Jason Cohen
    2 days ago
    1.0
    This place got my entire order wrong and I didn't notice until I got home. Nothing in my bag is what I ordered. Nothing.
  • SG
    Sherri Grienke
    Nov 13, 2025
    1.0
    Why do they always make you pull forward. Waited 16 minutes and had to go inside cause the car hop took my receipt cause they couldn't even find my order. I will just wait at the window from now on. My Granddaughter couldn't even eat the chicken nuggets cause she said they tasted bad. DO BETTER. It's not faster to park people!!!!!!!
  • DM
    Destyne Madison
    Nov 12, 2025
    1.0
    Worker mopped and didn't put the sign in the proper place, I slipped and they yelled at me for it. Manger was very rude when we went to file a report. I had busted my knee really and got no apology
  • HG
    Holly Golightly
    Nov 8, 2025
    1.0
    Worst McDonald’s in Topeka. Order accuracy is horrible at this store. I order delivery often via the McDonald’s app. If this store is selected for delivery, 9 out 10 times, items will be missing from my order or they will not follow customization on the grill slips. Unfortunately you can’t choose which store you’d like delivery from, the app chooses for you, and it has occasionally chose a store the furthest from me. Ordered food via delivery tonight- sadly this store was chosen. Sure enough both burgers are wrong, fries are soggy and not fresh, all condiments are missing.
  • KS
    Kayla Sch
    Nov 3, 2025
    1.0
    I come to this location because it’s close to home and im beyond disappointed every single time I get pulled ahead for two cheeseburgers and a drink The other night I came to get my daughter a Cheeseburger happy meal we got chicken nuggets. They did not give me a drink and by that time they already had a line around the building so I didn’t wanna wait in the drive-through but I asked the gentleman at the window Hey do you know how long it will be and he said nope I don’t know. I tried again tonight to see if it would be better OF COURSE NOT this is not a way to keep a loyal customer!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5525 SW 21st St in Topeka, KS?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight.