Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.6
817 reviews
5 stars
323
4 stars
196
3 stars
103
2 stars
54
1 star
141
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Staffing Problems
Many reviews mentioned the location being closed or understaffed, impacting service availability and quality.
Food Quality
There were numerous complaints about food being served cold, incorrect, or of poor quality, including melted ice cream and burnt items.
Customer Experience
Several customers expressed dissatisfaction with the overall customer service, citing unprofessional behavior and lack of management oversight.
Positive Notes
Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items like chicken strips and blizzards.
- KWKip Walker5 days ago4.0The burgers were good and fresh
- JHJustyn HuffmanNov 13, 20252.0So, I haven't been here to dairy Queen in awhile and decided to give it a shot. The young man at the register was good and polite at taking orders. I got my food and it wasn't how, but not cold either. The blizzard was dripping all over the table. I spoke to an employee about it and she made me a new one. It still wasn't perfect but she explained why and I could see that. The frustrating thing is when I asked about it being turned upside down. She told me they have never done that, I know this to be a lie, because I've earned a free blizzard from it many years ago, so never was incorrect. They even wrote my name in a white binder at the time that's how I know they did and there aren't very many dairy queens that serve for in topeka. That's common knowledge. Another thing that made me upset was that while I was eating around 2:45-2:50pm. I watch this kid spray a can of raid on his way back from the front to the back of the kitchen and sprayed the chemical on the tables themselves. It's been almost ten minutes as I've been here and writing this that never has he came back to wash the tables off he covered in poison. If you get sick and ate here. You know why. Check the cameras if you like. It was very upsetting and I definitely won't be coming back. So, glad braums is coming to topeka after this experience.
- BLBurke LeValleyOct 25, 20251.0They do not tell you that gravy no longer comes with the chicken strip baskets but ask you to select a sauce. You have to select gravy and do without ranch, buffalo, etc.. without being upcharged. It feels like another corporate “gotcha” because when I returned home to call and ask for a blizzard or something they acted like I was an idiot for not knowing and offered 5% discount at the next visit! What kind of advertising and customer service is that? …. …The kind you might expect for a bunch of teenagers and (apparently) no supervisory staff over 16. DQ Grill and Chill is ten thumbs down and I will not be giving this location any more of my business.
- MSMarisa SawyerOct 23, 20251.0Right off the bat, I had to wait at least 3–5 minutes just to place my order in the drive-thru, and there was only one car ahead of me. The car that pulled up behind me even backed out because it was taking so long. I ordered two Blizzards and two burgers — one of which I specifically asked to be plain. When I finally got home and sat down to eat, both burgers were made incorrectly. For being in the drive-thru for 12 minutes and spending $24 on just four items, I would have at least expected to receive the correct order. I tried calling the store, but no one answered. On my second attempt, the line was busy. Very disappointing experience overall.
- MMMary “Mary0811”Oct 12, 20253.0Its been years since I went to DQ. I brought a mini blizzard and do not remember it being so small. $5 for a cup of ice cream Nahh go to Sheridans.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries as its main menu items.
Where is Dairy Queen Grill & Chill located?
It is located at 3320 SW 29th St, Topeka, KS 66614-2011, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location has a drive-thru available for customer convenience.
Is there seating available at Dairy Queen Grill & Chill?
Yes, the location offers both indoor and outdoor seating options for customers.
Is Dairy Queen Grill & Chill family-friendly and good for kids?
Yes, the restaurant welcomes families and is suitable for children.
Can I order food online or get mobile deals from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup and access exclusive mobile deals by downloading their app.
What are some popular specialties at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and DQ cakes.
What nearby places can I visit when I come to Dairy Queen Grill & Chill?
Nearby places include Home 4 Me real estate, Sun-Tana Salons for beauty and skin care, and Raintree Apartments for accommodations.
Are there any health or medical services near Dairy Queen Grill & Chill?
Yes, nearby medical services include optometrists like Dr. Lora Durst and Lora L. Durst, Midwest Hearing Aids, and counseling services such as Sharon Mayo Counseling Services.
How can nearby attractions enhance my visit to Dairy Queen Grill & Chill?
You might enjoy a beauty treatment at Sun-Tana Salons before or after your meal, or visit Raintree Apartments if you're looking for accommodation nearby.