Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle North Topeka is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.7
182 reviews
5 stars
57
4 stars
13
3 stars
12
2 stars
15
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, burnt chicken, and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, slow service, and incorrect order fulfillment.
Cleanliness
Several customers noted that the restaurant was often dirty, with overflowing trash and unclean dining areas.
Portion Sizes
Numerous reviews mentioned that food portions were inconsistent and often smaller than expected, leading to dissatisfaction.
Management Concerns
There were multiple comments suggesting that management was lacking, with calls for better training and oversight of staff.
AB
Avery Bocquin
Feb 16, 2026
5.0
Out of all the Chipotles around here- Topeka, Lawrence, Manhattan, KC- this is by far the best one! The ladies in here are always super sweet and fast, the food is always fresh and they’re never out of anything, the restaurant and tables are always clean, the trashes aren’t overflowing, the self-serve area is completely stocked and organized.. I can’t say enough good things about this Chipotle! North Topeka Chipotle is easily my favorite location!
YC
Yessie Cortez
Feb 10, 2026
1.0
The chicken was burnt and the rice mushy, this reminds me of why I stopped going to Chipotle in the first place, you don't even get a full portion of burnt chicken at that.
The female that helped me was super nice it was her first day.
DW
Derek Wallace
Jan 7, 2026
1.0
This location used to be decent but has drastically gone downhill.
The double protein bowl I ordered online had light rice but only a single scoop of chicken on it— such a rip off. The rice was so undercooked, which made it difficult to enjoy our meals. My wife ordered a salad bowl which we found out had no lettuce on it at all when we got home and it looked like someone had already eaten half of her meal. Very disappointing experience when we were excited to use Chipotle gift cards we got for Christmas.
With so many consistently bad reviews… Might be time to shut this one down.
SW
Savannah Wallace
Jan 7, 2026
1.0
Quality has gone way down hill. The rice is always undercooked. Most recently I ordered a salad online and they didn’t put any lettuce on it. Edited to add photo. It was also drenched in sour cream.
CK
Caitlyn Koebbe
Jan 2, 2026
1.0
Ordered pickup on New Year’s Eve and, in the middle of my meal, pulled a chewed-up fingernail out of my mouth. After that, my entire family was unable to finish their food.
I wrapped the fingernail in a paper towel and returned to the store, where I was told the only option they could offer was an 1-800 number. I’ve now been calling for four days requesting a refund. Each time, I’m told a report was sent to an “incident team” who will only follow up by email. I have yet to receive any email or resolution.
This experience was disgusting and extremely disappointing, both in food safety and customer service.