Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shawnee, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8311 Hedge Lane Terrace for the ultimate SONIC experience!
Location
Hours
Reviews
3.0
843 reviews
5 stars
215
4 stars
171
3 stars
120
2 stars
74
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, leading to a poor customer experience.
Operational Issues
Frequent reports of broken equipment, including order machines and ice cream machines, significantly hindered service.
Food Quality
Customers complained about old or improperly cooked food, with several mentioning issues like cold items and stale ingredients.
Long Wait Times
Many customers experienced excessive wait times for service and food, often leaving without placing an order.
Staffing Problems
The location is often reported as understaffed, contributing to slow service and operational inefficiencies.
- WFwill freemanDec 30, 20251.0Other reviewers were correct, very rude!
- AAAlicia AustinNov 26, 20251.0We parked by the picnic tables and ordered at the picnic tables. The woman who took our order had a horrible attitude. It was cold so we went to wait in our car. The same woman brought our food out and we stopped her by the car to tell her it was ours. She was so rude to us. Said if we are going to order at the picnic tables then we couldn't park where we were at. We were right next to the picnic tables in one of the mobile order spots. The entire mobile order spot area was empty. We were not taking up a spot that someone else could have used. They barely had any customers. If you're going to work in hospitality maybe you should train to have a better attitude. Worst customer service experience I've ever had at this location.
- MGMicky GroverNov 20, 20251.0Went for a shake and they said icecream machines are broken.
- JVJohnny VNov 8, 20251.0Short-staffed and short on supplies. Tried to get a smash burger combo but they were out of buns and the employee was rude and unapologetic about it with a very curt tone. Wouldn’t be surprised if this location closed down soon.
- APAnthony PerezNov 4, 20251.0I've been here twice and both times the little man taking my order was extremely rude. And obviously annoyed that I was there thirty minutes before closing. I told him to just cancel my order and I take my business to a place that wants it. Also. How can your ice cream machine be broken for 3 weeks? Is that true, or is he just not wanting to work?