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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Shawnee is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally enjoyed the food, particularly the soups and sandwiches, but there were frequent complaints about incorrect orders and missing ingredients.
Service Issues
Many reviews highlighted long wait times, incorrect orders, and rude staff, particularly in the drive-thru, leading to a negative customer experience.
Cleanliness
While some customers noted that the location was clean, others pointed out issues with the bathrooms and overall cleanliness, suggesting a need for improvement.
Pricing Concerns
Several customers felt that the prices were too high for the portion sizes and quality of food received, leading to dissatisfaction.
Positive Staff Interactions
Despite service issues, many customers praised the friendliness and helpfulness of the staff, especially during in-person interactions.
KG
Karen Gomric
Nov 14, 2025
2.0
Food was very disappointing. I got the choose two - I got a TINY salad that had just a few strips of chicken, two cherry tomatoes and about a teaspoon of dressing. We ordered pickup so I had to add more of our iwn dressing. The half steak sandwich was also TINY - maybe 4 inches in length and not very flavorful. The quality and quantity has really seemed to have dropped from years back. I used to love Panera, but do not see myself returning. The meal for just me cost over $15... I could have just as easily grabbed a bag of lettuce from Aldi, threw on a couple tomatoes and slices of chicken and it would have been about the same and saved $. Sorry, but so sad.