Jimmy John's

3.3
199 reviews

About

Sandwich Restaurant

Location

Jimmy John's
11110 W 75th St, Shawnee, KS
66214, United States

Hours

Reviews

3.3
199 reviews
5 stars
85
4 stars
25
3 stars
14
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude behavior and poor service experiences.

Delivery Issues

Numerous complaints about slow delivery times and incorrect orders, with some customers stating they never received their orders at all.

Food Quality

While some customers enjoyed the food, there were consistent complaints about stale bread, insufficient meat, and overall value for the price.

Cleanliness and Atmosphere

Some reviews noted a clean environment and friendly atmosphere, but others reported poor service and unprofessional behavior from staff.
  • AA
    Anya
    Dec 16, 2025
    5.0
    Fantastic food and drinks.
  • TS
    Tay Star
    Dec 12, 2025
    5.0
    Came into and the employee Drew was amazing. Going through a rough time and it is my birthday, He really took care of me and was a breath of fresh air. His customer service is above and beyond. Thank you Drew. I really appreciated you today.
  • SP
    Sam Prentice
    Nov 5, 2025
    1.0
    I was excited to see there was a Jimmy John’s close to where I recently moved. But I have been here twice now and the service is terrible. Both times I went I dealt with two different people that were rude and could not care less. Luckily there is another Jimmy John’s a little further down the road I can go to.
  • AH
    Aubrey Hamilton
    Aug 23, 2025
    5.0
    Drew was helpful as heck! Thank you so much for maintaining a great mood through a job that’s not always acknowledged to be stressful! You’re doing great and if you’re not manager you should be! Or at least you should get a raise.
  • CK
    Cain Kempf
    Aug 17, 2025
    5.0
    Guy named Andrew let me edit my sandwich even though they usually don't due to their policies. Helped me kindly !! Thank you Andrew!