Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Location
Hours
Reviews
3.8
514 reviews
5 stars
303
4 stars
41
3 stars
37
2 stars
46
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 20-30 minutes, leading to frustration and dissatisfaction.
Staff Friendliness
Many reviews highlighted the friendly and positive attitude of the staff, with specific mentions of individual employees who provided exceptional service.
Order Accuracy
Several customers experienced issues with incorrect orders, including missing items and wrong drink preparations, contributing to overall dissatisfaction.
Drive-Thru Management
The drive-thru system was criticized for being poorly managed, with complaints about the order-taking process and inefficient line setups.
Drink Quality
While many customers enjoyed the drinks, there were complaints about specific items being poorly made or not meeting expectations.
- JJJune1 day ago5.0Went to the walk up area and it was busy but i still got my drink fast. girls at the window were very nice.
- MKMichael Kelsay5 days ago5.0Good cold lattes. I usually get it with oat milk and vanilla flavor. Order ahead if you can, waits can be long during peak hours.
- SHShawn HarmingNov 11, 20255.0Totally addicting delicious product and service is always top notch . The only draw back is they are usually very busy but worth thep wait . They need a addiction recovery program.
- MRMs RozNov 8, 20255.0Serena was amazing and such a breath of fresh air. She was a joy and provided excellent customer service!!!
- SSSamantha ShahbozianOct 20, 20251.0Im really disappointed by this dutch bros location. I've been here a couple times and they always seem to have issues. All I ordered was a " Large Pumpkin Brulee". By the time I got to the front, I was faced with an ICED coffee. I apologized and told them I wanted a hot one, and the lady turned around and caused a scene to the other workers making it seem like it was a bigger deal than it actually was. The lady who took my order refused to admit she forgot to ask if it was hot or iced and just assumed i wanted an iced coffee. At this point I don't really care, as long as I get my drink, i'm happy. As im waiting for my order, im met with a third girl who hands me my coffee and apologizes for the mishap. First, I noticed it was a medium, not a large. Not the end of the world, I just accept it by this point, and left. When I take a sip of my coffee, I noticed it wasn't even my drink! It was a unsweetened latte. At this point i'm pissed. I was just going to take the loss, but I experienced one of the women in that stand was speaking unprofessionally about their customers, and making fun of their order calling it gross and laughing with the other coworkers saying they're going to lie to the customer and tell them it sounds good. That is not how an employee should talk to each other in front of customers. I'm just going to assume this location is poorly managed, and go somewhere else for my coffee. Because messing up someone's order is no big deal, but talking shit about your customers and being unprofessional is.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What types of drinks can I customize at Dutch Bros Coffee?
You can customize any drink at Dutch Bros Coffee. The broistas are happy to make your drink the way you'd like.
Does Dutch Bros Coffee offer sugar-free flavor options?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
What are the business hours for the Dutch Bros Coffee at 11335 Shawnee Mission Pkwy?
The location is open Monday to Thursday and Sunday from 5:00 AM to 10:00 PM, and Friday and Saturday from 5:00 AM to 11:00 PM.
Does Dutch Bros Coffee accept mobile and digital payment methods?
Yes, Dutch Bros accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop for personal check acceptance.
Can I get a free drink on my birthday at Dutch Bros Coffee?
Yes, by downloading the Dutch Bros app you can receive a free drink reward on your birthday. Let your broista know if you don’t have the app.
Does Dutch Bros Coffee offer delivery service?
Dutch Bros itself does not offer delivery, but some third-party services may provide delivery. They recommend visiting a location for the best experience and quality.
What nearby fitness centers are close to the Dutch Bros Coffee at 11335 Shawnee Mission Pkwy?
Nearby fitness centers include Crunch Fitness - Shawnee and 24 Hour Fitness, great spots to visit before or after grabbing a drink at Dutch Bros.
Are there any nearby dining options close to Dutch Bros Coffee at 11335 Shawnee Mission Pkwy?
Yes, nearby dining options include Arby’s, Pizza Hut, McAlister’s Deli, Subway, Wendy’s, and First Watch - Shawnee, offering a variety of meal choices around Dutch Bros Coffee.
What nearby health and medical services are available near Dutch Bros Coffee?
Nearby health services include AdventHealth Centra Care Shawnee, Medical Express Urgent Care, Dental Innovations, Athletico Physical Therapy, Advent Health, and Palmery Medicine Family - Jolene S Price NP.
How can I earn rewards points when ordering at Dutch Bros Coffee?
You earn 3 points for each dollar spent at Dutch Bros, with no limit to the points you can earn. If you forget your phone, give your broista your phone number to collect points for that purchase.