Dunkin'

3.7
563 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Shawnee, KS for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12137 Shawnee Mission Pkwy, Shawnee, KS
66216, United States

Hours

Reviews

3.7
563 reviews
5 stars
258
4 stars
119
3 stars
56
2 stars
36
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unfriendliness, incorrect orders, and long wait times.

Product Issues

There were multiple complaints about incorrect or unsatisfactory food and drink orders, including stale donuts and poorly made beverages.

Staff Attitude

While some reviews praised individual staff members for their friendliness, many others noted a lack of professionalism and rudeness among employees.

Cleanliness

Several customers mentioned unsanitary conditions in the store, including dirty areas and improper food handling.
  • JH
    James Hersey
    2 days ago
    1.0
    25 munchkins an order of hashbrown which is apparently just 4 that were cold and soggy with a breakfast sandwich that was stone cold in the middle for $18. How can the hash browns be in that state? The sandwich had to be a microwave situation gone wrong. I grew up on DD but I dont think I will ever go back. Noone wants to feel like they got took, they definitely got me. Also on a side note, the whole cashier sort of holding the card reader out so you can scan your card is awkward. Just saying.
  • GA
    Gauhar Ali
    3 days ago
    5.0
    Fast efficient service and fresh food Gppd location
  • AM
    Aubrey Miller
    Dec 24, 2025
    1.0
    I frequent this Location several times a week and I usually don’t have a problem. I’m leaving a Google review because I was not offered my receipt. Today, I’m leaving this review because I think that either someone purposefully put a chemical in my drink or that somehow, a chemical accidentally ended up in my drink. I got the medium decaf, hot white chocolate latte. It’s something I get quite a bit and today, it has a distinct chemical taste, and I cannot drink it. On top of that, I’ve got a burn in my esophagus that is definitely not from the coffee and now I’m starting to get a headache so I really do think there’s a chemical in this coffee. The employee working there at 12:24 PM today was not friendly, she didn’t say hi or thank you or please or anything that you would expect from someone working in a customer service job. she barely acknowledged me at the window. I had to remind her that the drink was supposed to be hot and decaf so she did have to remake the original drink. For this reason, I won’t be going back to her today to ask her to remake it. Her manager who works in the morning, is outrageously friendly and always awesome to see when I go there! The next time I see her, I will be providing this feedback to her along with the cup. I think that the substance in the cup needs to be tested. I will also be requesting that she review the video footage to see if something was added to my drink. Nobody wants to work the day before Christmas and I get that she probably does not want to be there, but I also had to work today and I didn’t treat anyone like this. Long story short, do not go to this Dunkin’ Donuts in the afternoon. The morning staff is incredible and I get nothing but amazing service from them! Only go in the morning, and if you think your drink tastes off, do not drink it.
  • KH
    Kerri Hervey
    Dec 9, 2025
    1.0
    What a joke!! I got 10 munchkins for my kid with a side of tator crowns. 5!!!! 5 tator crowns is what I got for $1.49. for those of you who don't know what a tater crown is, it's half a tater tot. So I basically got 2 and 1/2 tater tots for $1.50. BUYER BEWARE!!! BUYER BEWARE!!!
  • JJ
    Jeff Joyce
    Dec 6, 2025
    1.0
    We made a mobile order at 4:30pm to pickup for our family Christmas night. We picked out our desired donuts from the available selection and paid for our order. We ended up with some changes to our plans that made this location no longer ideal, but we had placed the order and paid for it, so we made our way to the location. Pull up to the drive thru and tell them we are there to pick up the mobile order ‘only to be told they are out of donuts for our order and they’ll have to give us a refund. This was over 3 hours after we placed the order. Why they don’t fill the order and set it aside is beyond me. Waste of our time! Our tradition is Krispy Kreme, but they have had limited selections, but we ended up back there anyway because Dunkin failed on a whole other level.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' Shawnee, KS?

Dunkin' Shawnee, KS is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' Shawnee offer delivery and curbside pickup services?

Yes, Dunkin' Shawnee offers both delivery and curbside pickup services.