Dunkin'

Reviews

• JL

  Jennifer Leach

  Nov 3, 2025
  1.0
  We placed an order through the Dunkin’ app and picked it up in the drive-thru. When we got home, we realized the order was incorrect, so we went back to the store to have it corrected. When we explained the issue, the employee asked “What’s wrong with it “ We told them what we had ordered versus what we received. To our surprise, one of the employees took the wrong donuts out of our box and put them back in the case with the other donuts - which is completely unsanitary. I was shocked and asked for a refund. Another employee came over, and we explained the situation again, including that no one had apologized for the mistake. We were refunded, but the lack of professionalism and food safety was very disappointing.
• JH

  Jared Hathaway

  Oct 21, 2025
  2.0
  Coffee and donuts are good, but the service is horrible. Every time I go there, the clerk’s always ask, “what donut did you order again?” And then after that, they give me the wrong order after I just literally told them! I don’t think I’m gonna go there much anymore.
• NM

  Nicholas Miesner

  Oct 5, 2025
  1.0
  I'm homeless I've been homeless since 2020 I've gone into this dunkin' donuts more than six times I've been met with nothing but disrespect I've been met with nothing but attitude today and nobody wants to help a homeless person so I tell you this everybody that has an extra dollar everybody that has an extra $0.50 Make sure you give it to a homeless person because this Dunkin donuts don't care they just want somebody that's going to rival Starbucks McDonald's but I go right down the street to McDonald's and get something for free just by asking I can go to any place around Shawnee Kansas and get something for free but this dunkin' donuts visit there's an employee by the name of white I believe he has it in for me because I show him respect and all he wants is disrespect then he has an attitude when I show ain't disrespect what I don't understand it so all of you that go to dunkin' donuts with your 3.8 percentage on your stars or your or your or your love and ain't right you don't turn down a homeless person who ain't ate in a couple days
• KE

  Karen G. Escamilla

  Sep 9, 2025
  5.0
  Great service!!
• TO

  Tyler O.

  Sep 5, 2025
  5.0
  I’ve been coming to this Dunkin’ exclusively for over 3 years. I started because they were cheaper for the same sized options offered at other competitors back then like Star Bucks and Scooters. It’s still generally cheaper, but I’ve kept coming back and stuck with them because the staff here are incredible. I can’t think of one time I’ve come inside for my weird syrup flavor combos, whether it’s 5 minutes after they’ve opened or just before they close, where they had anything on but a smile. They always greet me, ask how I’m doing, chat with me if it’s relaxed enough in the drive-thru, and seem to enjoy what they do. On top of all that, they never take more time than I see as necessary for any of my orders. It gets busy during certain times of a late morning or early afternoon, but they still bust it down and get it done in a timely fashion. Every job has its plunders, but a barista around here isn’t exactly an easy thing to take on. For having a smile on always despite how many rude and distasteful customers you must get, with being a place to go when someone craves sugar and caffeine bad before they try to avoid traffic, I applaud all of you.

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