Chipotle Mexican Grill

3.5
327 reviews
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About

Mexican Restaurant
Chipotle Central Shawnee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
15830 Shawnee Mission Pkwy, Shawnee, KS
66217, United States

Hours

Reviews

3.5
327 reviews
5 stars
149
4 stars
41
3 stars
29
2 stars
25
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Food Quality

Many customers reported issues with food quality, including burnt chicken, small portions, and incorrect orders.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Order Accuracy

Frequent complaints about incorrect orders, especially with mobile and pickup orders, were noted.

Value for Money

Customers expressed dissatisfaction with pricing relative to portion sizes and food quality, feeling it was not worth the cost.
  • BB
    Baylee B
    Nov 17, 2025
    1.0
    I order on the app so I can save time after work and pick up in the drive through. Multiple times my food has been 30 minutes late and the drive thru line takes forever. Horrible time management at this location. I’ve never had a bad experience and I’ve been to many chipotle locations. This one is consistently disappointing. Why am I tipping people who take ages to put my order together? I’m sitting in the line as I type this review and my food is over 30 minutes late. It takes less time to go in and order. This is unacceptable.
  • TW
    Tim Wahl
    Nov 15, 2025
    1.0
    Incredibly rude No portion control Lack of true management Needs new leadership
  • JD
    Joey Donut
    Nov 15, 2025
    5.0
    It's Chipotle! Just eat it!
  • KD
    Katie Dalrymple
    Oct 25, 2025
    5.0
    It’s chipotle - just as good as any chipotle! However the staff there had a belligerent lady raise her voice and berate them because she chose something that was higher in price and didn’t want to pay it… they handled it extremely well! Well better than I would have! Stop bothering people who are doing their jobs ✨
  • DG
    Diana Garcia
    Oct 21, 2025
    1.0
    I went to eat and all the women I know were watching all the time is a lack of respect. I have had chips from this place twice and it seems that they cook it in old oil because they are always burnt and their guacamol tastes like only onion. It seems that the staff who are there do not want to work or bother them until you get to eat leaving that they get their salary from us. Not very kind.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Central Shawnee offer?

Chipotle Central Shawnee offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Central Shawnee?

Chipotle Central Shawnee is open daily from 10:45 AM to 10:00 PM.