Chipotle Mexican Grill

3.4
338 reviews
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About

Mexican Restaurant
Chipotle Central Shawnee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
15830 Shawnee Mission Pkwy, Shawnee, KS
66217, United States

Hours

Reviews

3.4
338 reviews
5 stars
155
4 stars
41
3 stars
29
2 stars
26
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and management issues.

Food Quality

Many customers reported inconsistent food quality, including small portions, burnt items, and incorrect orders.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions.

Speed of Service

Customers frequently complained about slow service and long wait times, especially for mobile orders.

Overall Experience

While some customers had positive experiences, many expressed disappointment and frustration, suggesting a need for improvement.
  • AL
    Anthony Lane
    3 days ago
    1.0
    SOMEONE FIRE this manager, she's is the worst I’ve ever encountered. She messed up my order refused to remake it. She was so disrespectful in every sense of the word she gave me a death stare when I walked in the door did not even say hello got into a fight with the person in front of me and didn’t even acknowledge it after she completely disrespected this woman and would not cooperate with her whatsoever.
  • A1
    A Couple of The Kingdom 11
    3 days ago
    1.0
    This particular, Shawnee Mission Parkway chipotle is one of the worst we have been to in the in the Kansas City area. The manager here is a Mexican woman who is always rude no matter what time of day no matter what time of year she is always rude she got into an altercation with a customer in front of us would not work with the customer at all And had a terrible customer service when my husband, and I walked in the door with our two children, she death stared at us like she had a problem with us before she even served us and continue to fight with this woman in front of us and not work with her at all and then didn’t even say I’m sorry to us about what we just witnessed just told us our total and that was it. We have a terrible experience every time we come here and will not be coming back. I warn anybody who comes here to turn around and go to the one that’s 3 miles up the road.
  • LS
    Leawood Shopper
    Dec 31, 2025
    5.0
    Food and management great.
  • CC
    Clay
    Dec 30, 2025
    2.0
    1/4 scoop of chicken Same lady every time. My business going elsewhere
  • MH
    Maruf “Alex” Huseynzoda
    Dec 2, 2025
    1.0
    Horrible manager. Needs to be fired immediately. I had free chips and even thou i scanned it, they never gave it to me. I had to drive all the way back but was still refused. Meat portions were extremely small.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Central Shawnee offer?

Chipotle Central Shawnee offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Central Shawnee?

Chipotle Central Shawnee is open daily from 10:45 AM to 10:00 PM.