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Brand Certified

Chipotle Mexican Grill

3.9
(1426 reviews)

About

Mexican Restaurant
Chipotle Shawnee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11805 Shawnee Mission Parkway, Shawnee, KS
66203, United States

Hours

Reviews

3.9
1,426 reviews
5 stars
690
4 stars
343
3 stars
134
2 stars
73
1 star
186

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes of their meals, feeling they were not getting value for their money.

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness Issues

Several customers reported dirty tables and food preparation areas, raising concerns about hygiene.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving poorly prepared or bland meals.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting good experiences at this location.
  • JK
    Janiece Knight
    4 days ago
    1.0
    0 stars if I could. Food was waiting on the counter when I arrived to pick up my online order, un-bagged. Nobody seemed to want to come to the counter to help, instead stand and stare at me as they clean up. Only to get home and open my bowl to find the female line workers hair in my food! They never display good customer service here and are always attempting to shut down before closing, so it was my fault for going back but after the hair in my food, I will NEVER return.
  • JJ
    JOgIrL83
    6 days ago
    1.0
    Horrible! They don’t speak English and when you say what you want on your bowl or how you want it, just figure it won’t happen. Absolutely ridiculous. On top of that, as much as I eat Chipotle, this one’s the worst. I spend $40+ every time and this is baby portions. I’ll take my money elsewhere and get two steak meals and actually get full for that price. If you want your moneys worth, DONT GO HERE.
  • TR
    Tracy Rollins
    Feb 18, 2026
    1.0
    They have really gone downhill. Not sure if manager change. Chicken is very grisly and seasoned so much it could be eaten. Store was filthy.
  • LD
    Lauran Davies
    Jan 2, 2026
    1.0
    Did carry out, two burritos. Got them and one was a bowl. The bowl had so little steak and beans in it, it was ridiculous. Why charge $11 for just toppings basically?? Ridiculous.
  • CM
    Casey Mendoza
    Dec 31, 2025
    1.0
    Went in store - $70 in food - carry out..get home missing 1 item - no big deal. Calling "that store" is not an option only ai that keeps telling me they've sent an email (they dont have my email) refuses to let me talk w a human. I jus need to pick up my child's food with clarity (30min drive).

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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