Chipotle Mexican Grill

2.8
294 reviews
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About

Mexican Restaurant
Chipotle Shawnee West Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
22410 W 66th St, Shawnee, KS
66226, United States

Hours

Reviews

2.8
294 reviews
5 stars
95
4 stars
35
3 stars
15
2 stars
28
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow service, and incorrect orders.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling shortchanged on meat and other ingredients.

Cleanliness

Numerous complaints were made about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.

Food Quality

Several customers noted that the food was often cold, poorly prepared, or lacking in flavor.

Management Issues

Feedback indicated problems with management, including disorganization and a lack of effective leadership.
  • RB
    Ryan Browning
    6 days ago
    2.0
    The food was not fresh. Thee dining area was dirty and trash cans were overflowing.
  • LJ
    Lorna Jarrett
    Nov 16, 2025
    1.0
    I value what Chipotle offers but consistently I interact with a poorly trained non attentive staff member. This should be an embarressment to the brand. I do not blame inexperience, I blame Chipotle mgmt. Shame on you.
  • RR
    Ryan Riley
    Nov 9, 2025
    2.0
    Young employees that don’t have pride in their work. The ingredients line was a sloppy mess. The outside of my burrito was greased with sour cream, beans, and everything else that had been spilled from previous orders. Challenge to management: employee training and continuous refresher training.
  • DH
    D H
    Oct 25, 2025
    1.0
    Ordered online every item missed up. The bowls are barely half full. Missing ingredients and added ingredients not ordered. Steak was so fatty that half the pieces were not chewable and all food was cold. Missing black beans, sour cream and got an entire 5 pieces of chicken! Wow this has gone downhill and all that has increased is the prices.
  • BM
    Brenda Moehlman
    Oct 16, 2025
    1.0
    Went thru line to get 2 kids meals for grandchildren like I have done for 4 years now. Person making up meal put in shells, chicken and one side this filling only 2 of the compartments instead of three. I ask him to put in the 2nd side and he said that kids meal did not come with 2 sides. When I insisted that it did he continued to argue with me. Finally he went to register and ask the “manager” who told him that there were 2 sides to kids meal. He was very angry now. Usually they fill compartments level with cardboard indent which I asked him to do, he had put just a few pieces in the bottom. He then filled his scooper to the top and flung it in the carton getting it all over everything and embarrassing me..The “manager” who had not even witnessed the event came over I commented how inappropriate his very angry actions were he said I shouldn’t have asked for more product Too many other locations to put up with that!.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill at Shawnee West Relo known for?

Chipotle Shawnee West Relo is a fast-casual restaurant serving customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill's Shawnee West Relo location?

It is located at 22410 W 66th St, Shawnee, KS 66226, US.