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Arby's

3.8
(800 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
11445 W 63rd St, Shawnee, KS
66216, United States

Hours

Reviews

3.8
800 reviews
5 stars
314
4 stars
216
3 stars
130
2 stars
60
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and inattentiveness.

Food Quality

Food quality is inconsistent; some customers enjoy hot and fresh meals, while others receive cold or poorly prepared items.

Cleanliness

Several reviews mention cleanliness issues, particularly in the dining area and restrooms.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, indicating a need for improved order accuracy.

Wait Times

Customers report long wait times, especially during busy hours, affecting overall satisfaction.
  • RB
    Reagan Bryant
    5 days ago
    1.0
    Ordered at drive thru requested Arby's sauce for multiple sandwiches and was given a single packet after asking for 4 so I could have 1 per sandwich. Sandwiches luke warm not hot.
  • JA
    Jessie Aleman
    Feb 13, 2026
    1.0
    I came in today 2/13/26 around 1:50pm. I ordered the fish sandwich meal medium size. The man at the counter was very friendly and polite to the elderly women he was speaking to however once his attention was turned to me he was rude and he was not wearing his badge all I know is he had a deep voice and he is a heavy set black man. Once my order was complete he placed my cup on the counter and said your food will be out in a bit. Ok I filled my glass and went and sat down. He brought out food to some other ladies there which I thought was nice of him and he was very polite to them. When my order was ready all he said was hey your food is ready and basically just lightly tossed it on the counter and walked away he never offered me condiments or even asked if I needed anything else. Also after paying he never gave me a receipt and I asked him twice for one. A short time later another black man comes in and he is very polite and respectful to him and even brought his food out to him when it was ready. I worked for arbys in Pasadena Texas years ago and I know this kind of behavior was never tolerated I guess that is no longer the case. I am a Hispanic American citizen graduated from Texas A&M university and I have never been treated this way ever in my entire life. I am not sure I will ever enter another Arby’s again after this. I know I’m only one person but if one person stops and tells others of how they were treated more people will stop and eventually the place has to close. Arby’s needs to do better and this kind of behavior needs to be addressed and handled appropriately by the owner and Arby’s. I would give you a receipt number but I was not given one after asking for one twice all I have is a picture of my cup.
  • AF
    Angela Findley
    Jan 2, 2026
    3.0
    There was a little problem but they took care of it
  • CF
    Cherri Foster
    Dec 26, 2025
    2.0
    The fries were cooked din old oil and were disgusting.
  • CJ
    Caroline Jimenez
    Dec 14, 2025
    1.0
    Tried to use a coupon I got in the mail, employee took it and proceeded to give me the original price. Don’t give out coupons if you are not going to honor them. Along with continuing to take the coupon without letting me use it, the food was also cold.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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