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Arby's

3.9
(602 reviews)
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Business Details

1 S Hedge Ln, Paola, KS
66071, United States
(913) 294-2504
http://www.arbys.com/locations/us/ks/paola/1-s-hedge-ln/store-7570
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1 S Hedge Ln, Paola, KS
66071, United States

Hours

Reviews

3.9
602 reviews
5 stars
250
4 stars
182
3 stars
77
2 stars
27
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted rude staff and poor customer service experiences, particularly from management.

Food Quality

Customers reported inconsistent food quality, with some items being served cold or improperly prepared.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty restrooms and sticky floors.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, indicating a need for better training.

Positive Staff Interactions

Despite the negative feedback, many reviews mentioned friendly and helpful staff members, especially during busy times.
  • BL
    Bill Leach
    Feb 8, 2026
    5.0
    Place has really turned around as of late. Go to the whole crew in and out for lunch.
  • PR
    P Rhudy
    Dec 24, 2025
    1.0
    Well there serving raw roast beef tonight if you want any. Seriously, got home with my order and the roast beef was red and the bun was soaked with blood. Their excuse, oh yeah, sorry, we had to fast cook one. Completely unacceptable. Went back and got a turkey sandwich and no apology at all. How awful this experience was.
  • JC
    Jason Clements
    Dec 19, 2025
    4.0
    As expected for an Arby’s. Would be nice if condiments were self serve tho. They seem irritated if asking for some after you get your food.
  • BM
    Brianna Martin
    Dec 17, 2025
    2.0
    Today marked the third time I have ordered a honey mustard wrap and been given a ranch wrap. Even with the cashier repeating honey mustard back to me. They are also frequently wrapped so poorly that I have to rewrap them to make them edible. Staff is nice at this place and they have done well in the past, but seems like there has been some training issues within the last few months.
  • MI
    Moto Investor
    Nov 30, 2025
    3.0
    Where is the beef? Seems like they have shrunken the smokehouse brisket. Tastes great, but it was half the weight of my child’s roast beef and cost more.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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