Arby's

3.9
601 reviews
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Business Details

1 S Hedge Ln, Paola, KS
66071, United States
(913) 294-2504
http://www.arbys.com/locations/us/ks/paola/1-s-hedge-ln/store-7570
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1 S Hedge Ln, Paola, KS
66071, United States

Hours

Reviews

3.9
601 reviews
5 stars
250
4 stars
181
3 stars
77
2 stars
27
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while some report friendly and efficient service, others highlight rudeness and unprofessional behavior from management and staff.

Food Quality

Food quality is inconsistent; some customers enjoy the meals while others report issues with temperature, portion sizes, and incorrect orders.

Cleanliness

The restaurant is generally noted for being clean, but there are complaints about dirty restrooms and sticky floors.

Speed of Service

Service speed is frequently criticized, with many customers reporting long wait times in both drive-thru and dine-in experiences.

Pricing

Customers express concerns about high prices relative to portion sizes and food quality.
  • PR
    P Rhudy
    Dec 24, 2025
    1.0
    Well there serving raw roast beef tonight if you want any. Seriously, got home with my order and the roast beef was red and the bun was soaked with blood. Their excuse, oh yeah, sorry, we had to fast cook one. Completely unacceptable. Went back and got a turkey sandwich and no apology at all. How awful this experience was.
  • JC
    Jason Clements
    Dec 19, 2025
    4.0
    As expected for an Arby’s. Would be nice if condiments were self serve tho. They seem irritated if asking for some after you get your food.
  • BM
    Brianna Martin
    Dec 17, 2025
    2.0
    Today marked the third time I have ordered a honey mustard wrap and been given a ranch wrap. Even with the cashier repeating honey mustard back to me. They are also frequently wrapped so poorly that I have to rewrap them to make them edible. Staff is nice at this place and they have done well in the past, but seems like there has been some training issues within the last few months.
  • MI
    Moto Investor
    Nov 30, 2025
    3.0
    Where is the beef? Seems like they have shrunken the smokehouse brisket. Tastes great, but it was half the weight of my child’s roast beef and cost more.
  • OG
    Oren Goldstein
    Nov 19, 2025
    5.0
    Staff was friendly, restaurant was clean and order came out quickly!
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