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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Overland Park, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8905 Santa Fe for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food.
Cleanliness and Maintenance
Several customers noted unsanitary conditions and malfunctioning equipment at the location.
Staffing Issues
Reviews indicated that the location is often understaffed, contributing to slow service and poor customer experiences.
VV
V
2 days ago
1.0
If you like to practice parking and hearing yourself speak, this is the place for you.
Pick a bay and it may or may not have a working screen. Move to another and it may or may not have a working screen. They don't block of non working spaces.
Did you find one or just go through the drive thru? Get ready to start repeating yourself. Their speakers haven't been replaced since the building was completed.
Did you finally make a successful order? Very good. Make sure its correct because after repeating yourself multiple times, more often then not it's still wrong.
These are not one off occurrences. This is the way this location operates. Save the time and headache, drive to the next nearest Sonic.
NM
nathan morales
5 days ago
3.0
Go during happy hour, 2 to 4:00
JR
John Ross
Dec 21, 2025
1.0
They assaulted me twice, then lied to the 🚓 ce to cover their asses. Even the owner,Bart wasn't honest. I reported what happed to the owner and he said if what I say is true, he would see the video and fire the man that assaulted me. He lied, I hired an attorney an he was told no video. It's so sad what our country has become.
MH
Melanie H
Dec 10, 2025
1.0
I am so out done with the customer service that I received from Lily at this location and from the representative that I spoke with at 866 ok Sonic.
I went into this location and I specifically ordered a chili cheese Coney with no hot dog. Yes judge me if you want but plenty of people make orders and don't want the meat. I don't eat pork. I get home and low and behold there is a hot dog. I take the chili cheese Coney back to this location and I am told that in order for me to get a refund I have to call the 866 number. What sense does that make, is there not $3.93 in the store?! I call the customer service line I speak with someone that tells me it will take 7 to 10 days to get my refund back. That is unacceptable for a mistake that this location made. I requested to speak to a higher tier and I was denied. Every customer service has a higher tier and the man that I spoke with would not let me speak to anyone all he continued to say was I will get a refund within 7 to 10 days and it depends on my bank..... blah blah blah blah blah. I requested to speak to a manager and the rep said that management would tell me the same thing. He has no clue what I was even going to ask. I didn't have an attitude at first but I have one now. This is unacceptable. So now I sit in my car with no food and my money is gone. Make it make sense. I really hope that the manager will see this and make it right.
Lily didn't offer a thing to make it right. Good grief.....me something else instead, gift card for the amount. SOMETHING!! And I am going to assume the manager was not in the store.
Look at the receipt of instructions she gave me. You have got to be kidding me.
JC
Jon Coleman
Dec 4, 2025
1.0
I know Sonic uses the franchise model, but they still lost a regular customer forever since the app doesn't always transmit my order to the restaurant. Of course the app never has a problem collecting my money, just with order fulfillment. I hope the greed is worth it!