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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Overland Park, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10701 Roe Avenue for the ultimate SONIC experience!
Many customers reported issues with incorrect orders, including missing items and wrong drinks.
Food Quality
Numerous reviews highlighted problems with food quality, including cold items, undercooked food, and stale products.
Service Speed
Customers frequently mentioned long wait times for orders, both for service and food delivery.
Staff Attitude
Several reviews noted poor customer service, including rude staff and lack of responsiveness.
Equipment Issues
Customers experienced problems with broken kiosks and slushy machines, leading to frustration.
SM
Shaun Mansour
Feb 7, 2026
3.0
Got my order wrong but the food was good
KW
Kenneth Warford
Jan 28, 2026
3.0
Sonic used to have a mustard burger, everything on the menu says mayo and ketchup, I requested no mayo or ketchup, but use mustard, well they only put mustard on it, no fixings at all were on it. Just really sad that customer service is so bad now.
HS
Heather Stookey
Jan 23, 2026
1.0
Spent 20 dollars for cold burgers and cold motz sticks. The only thing warm was poppers. So sad
QY
Qing Yan
Dec 18, 2025
1.0
Terrible Quality - Scammed on BOGO Deal
I ordered the BOGO Footlong Coney via the app, and it was a total disaster. There was no meat or beans in the chili at all—it was just a thin, watery sauce smeared on a dry bun. I could count the tiny onion pieces on one hand. It’s unacceptable to sacrifice quality just because of a promotion. This is the worst Sonic I’ve ever visited. Zero stars for poor food and lack of effort.
JS
Jasmine Samuels
Dec 17, 2025
1.0
If I could give this place a zero, I would. I had a mobile order and when I received my food it was cold. I went back and asked for a replacement and Nikki had an extremely bad attitude when they messed up the order