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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Overland Park, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12090 Metcalf Avenue for the ultimate SONIC experience!
Customers frequently reported issues with slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
There were numerous complaints about food being cold, poorly prepared, or not matching orders, with some customers expressing disappointment in the overall taste.
Staff Attitude
While some reviews praised friendly staff, many others noted rude or unhelpful behavior from employees, impacting the overall customer experience.
Management Issues
Several reviews highlighted a lack of proper management and staffing, contributing to the service and food quality problems.
AH
Anna H.
Feb 25, 2026
5.0
my go to sonic spot compared to any other joints. the fried food are actually hot and crispy when the folks hand it out. the drinks are made right, not too much or too little flavor/slush consistency. i didn't quite catch her name, but i've had her hand me food several and she's so nice and chill. lady with glasses, beanie, and tattoo sleeves, thank you for your great service! i'll come back another time to update your name and properly shout you out!
CF
Corinne Frenz
Jan 19, 2026
1.0
Like seriously Sonic?? I placed an online order tonight MLK day. Wasn't late? Wasn't busy around 7:30ish. In my app. Ordered a burger meal? Chili cheese fries and 2 corn dogs. Burnt dry as hell corn dogs!! One was blacker then the next and you know they had been waiting for hours to go see Jesus. Do better! I even have a fabulous picture of this crap!
HB
Holly B
Dec 5, 2025
5.0
I’m a regular here and it’s always an amazing experience sometimes theirs a wait but the kindest of the staff always makes up for it I give this place a 10/10 everytime
NN
Nicole
Nov 21, 2025
1.0
After ordering and paying for a shake, I was informed they did not have ingredients to make it. They said they could not refund my card, and that I needed to call a hotline for the refund. What a hassle to call for a refund on a $6 dollar shake.
TH
Todd Hauser
Oct 31, 2025
1.0
Worst service. First the lady can't understand your order. Repeated myself 3 times, the screen was finally correct. Get my order and the receipt matches the order, however it has the wrong side, wrong sauce, etc. I'd trust a meteorologist's forecast before trusting this place ever again.