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Sonic Drive-In

3.7
(765 reviews)

Business Details

12090 Metcalf Avenue, Overland Park, KS
66213, United States
(913) 451-8883

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Overland Park, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12090 Metcalf Avenue for the ultimate SONIC experience!

Location

Sonic Drive-In
12090 Metcalf Avenue, Overland Park, KS
66213, United States

Hours

Reviews

3.7
765 reviews
5 stars
307
4 stars
189
3 stars
117
2 stars
35
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or not matching orders, with some customers expressing disappointment in the overall taste.

Staff Attitude

While some reviews praised friendly staff, many others noted rude or unhelpful behavior from employees, impacting the overall customer experience.

Management Issues

Several reviews highlighted a lack of proper management and staffing, contributing to the service and food quality problems.
  • AH
    Anna H.
    Feb 25, 2026
    5.0
    my go to sonic spot compared to any other joints. the fried food are actually hot and crispy when the folks hand it out. the drinks are made right, not too much or too little flavor/slush consistency. i didn't quite catch her name, but i've had her hand me food several and she's so nice and chill. lady with glasses, beanie, and tattoo sleeves, thank you for your great service! i'll come back another time to update your name and properly shout you out!
  • CF
    Corinne Frenz
    Jan 19, 2026
    1.0
    Like seriously Sonic?? I placed an online order tonight MLK day. Wasn't late? Wasn't busy around 7:30ish. In my app. Ordered a burger meal? Chili cheese fries and 2 corn dogs. Burnt dry as hell corn dogs!! One was blacker then the next and you know they had been waiting for hours to go see Jesus. Do better! I even have a fabulous picture of this crap!
  • HB
    Holly B
    Dec 5, 2025
    5.0
    I’m a regular here and it’s always an amazing experience sometimes theirs a wait but the kindest of the staff always makes up for it I give this place a 10/10 everytime
  • NN
    Nicole
    Nov 21, 2025
    1.0
    After ordering and paying for a shake, I was informed they did not have ingredients to make it. They said they could not refund my card, and that I needed to call a hotline for the refund. What a hassle to call for a refund on a $6 dollar shake.
  • TH
    Todd Hauser
    Oct 31, 2025
    1.0
    Worst service. First the lady can't understand your order. Repeated myself 3 times, the screen was finally correct. Get my order and the receipt matches the order, however it has the wrong side, wrong sauce, etc. I'd trust a meteorologist's forecast before trusting this place ever again.

Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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