Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Overland Park, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12090 Metcalf Avenue for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
761 reviews
5 stars
305
4 stars
189
3 stars
118
2 stars
33
1 star
116
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rude or unhelpful interactions.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders and misunderstandings, leading to dissatisfaction.
Wait Times
Many customers noted long wait times for orders, both at the drive-thru and when ordering at stalls.
Food Quality
Feedback on food quality was mixed, with some enjoying their meals while others complained about cold or poorly prepared items.
Management Issues
Several reviews pointed to management and staffing problems, suggesting a need for better training and organization.
- HBHolly BDec 5, 20255.0I’m a regular here and it’s always an amazing experience sometimes theirs a wait but the kindest of the staff always makes up for it I give this place a 10/10 everytime
- NNNicoleNov 21, 20251.0After ordering and paying for a shake, I was informed they did not have ingredients to make it. They said they could not refund my card, and that I needed to call a hotline for the refund. What a hassle to call for a refund on a $6 dollar shake.
- THTodd HauserOct 31, 20251.0Worst service. First the lady can't understand your order. Repeated myself 3 times, the screen was finally correct. Get my order and the receipt matches the order, however it has the wrong side, wrong sauce, etc. I'd trust a meteorologist's forecast before trusting this place ever again.
- RRRobert Bivens (Rob)Sep 24, 20255.0I would usually got to the Sonic on wornall and the service had always been horrible. I pulled in to this one and the guy was polite as can be the food was hot and fresh even my ocean water was on point. I will never go to the wornal store again I will drive the extra 20 min to go to this location. You guys are the best!
- TCterry carrSep 5, 20253.0The person answering the machine to take orders. She could not understand me. I had to repeat my order five times and all I want.Ed was a cheeseburger