At Papa Johns Pizza in Overland Park, KS, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Overland Park pizza for any occasion. Call us for pizza delivery in Overland Park or stop by 5665 W 95TH ST for carryout to order the best pizza in Overland Park, along with breadsticks, wings, and more!
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their friendliness while others were reported as rude or unhelpful.
Delivery Issues
Numerous reviews highlight significant delays in delivery times, with some customers waiting over two hours for their orders, leading to frustration.
Food Quality
While some customers enjoyed the pizza, many reported issues with cold or poorly made pizzas, including missing toppings and incorrect orders.
Staffing Problems
Several reviews mention that the store is often understaffed, contributing to long wait times and poor service.
Inconsistency
Customers noted a lack of consistency in food quality and service, with experiences varying widely from excellent to very disappointing.
BR
Bigg’s Travel Reviews
Feb 10, 2026
5.0
Always great!
CC
Crystal
Feb 9, 2026
5.0
Everyone at this location is Amazing! friendly fast and organized. One person in particular stands out tho, a guy named Memphis, his customer service skills are on point! He's mindful of the small things greeting you with a smile and asking if you need anything else (just in case you forgot something) before sending you off to enjoy your pizza. His positive energy is one to be matched. Great experience 👍
LB
Lauren Britton
Dec 22, 2025
5.0
The manager at the 95th store who had face tattoos was super friendly, good looking, professional, and quick. The pizza he made was the best I've ever had. I'm definitely recommending this location to everyone!
RD
Rob Drakulich
Dec 5, 2025
1.0
Ordered wings and drink for delivery...took 20minutes longer than scheduled...driver not speak English, using phone as translator...forgot drink, be back in 30 minutes...came back, paid cash with tip...delivery was turned over to doordash as papa johns not USE own drivers. driver cannot break 20 bill..FORCED to massively overtip .
Call Papa to discuss...not Papa fault. Store mgr says not their fault. They didn't hire driver...store mgr says all my concerns are with doordash, not Papa.
Bad service is becoming common...rudeness is already there.
I have ordered and received my very last Papa John pizza. Hello Casey's pizza
ME
Michael Estes
Nov 10, 2025
1.0
Pizza 1=the first ordered with extra pepperoni. I called a manager how many pepperonis normally come on that one pizza she said about 25 I told her I ordered extra pepperoni. She agreed that's not extra pepperoni.