Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,073 reviews
5 stars
362
4 stars
246
3 stars
190
2 stars
97
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and dismissive behavior from staff, with many experiences highlighting a lack of basic customer service skills.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and issues with mobile app orders, indicating a consistent problem with order fulfillment.
Food Quality
Feedback on food quality was mixed, with some customers praising fresh and hot meals, while others complained about cold, undercooked, or stale food.
Cleanliness
While some customers noted the cleanliness of the location, others reported unsanitary conditions, particularly in the play area.
Play Area
The play area received positive remarks for being a great space for kids, although there were concerns about supervision and safety.
- ICIan ChristensonNov 11, 20255.0This McDonald’s just doesn’t miss at least for me.
- LCLa ColochaNov 3, 20255.0Un lugar muy bueno para comer comida rápida
- JPJohn PoerschOct 21, 20255.0Great breakfast, everything was hot, fresh, and delicious. The service was quick and my order was completed accurately.
- WWWaldoOct 10, 20253.0It was very busy and it took a long time to get to talk to a cashier and receive our food. They were doing pretty well for how little they had, but we were almost there for an hour waiting for our take out orders. We were trying to get food to eat at a park but due to the wait it was too dark outside. I hope next time they will be able to find enough people for the dinner rush.
- LALena AndersonSep 18, 20251.0Rudest employees I’ve ever delt with. Somehow my online order got put to the counter so they refused to let us have it at the window saying oh but it’s at the counter, well go get it then. They was acting like it was in a whole other building. Shouldn’t matter!!! Then they suddenly forget English when you try to talk to them. The lady working tonight was the worst, she just didn’t want to do her JOB and fill drinks. Lazy and rude!!!!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 9717 W 87th Street, Overland Park?
McDonald's is open daily from 4:00 AM to 1:00 AM, except on Fridays and Saturdays when it is open 24 hours.
When is the drive-thru at McDonald's available?
The drive-thru is open Monday to Thursday and Sunday from 4:00 AM to 1:00 AM, and operates 24 hours on Friday and Saturday.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, McDonald's offers delivery service daily from 5:00 AM to 1:00 AM.
What delivery and pickup options does McDonald's provide?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a mobile app available for ordering at McDonald's?
Yes, you can order via the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
What nearby places can I visit before or after dining at McDonald's?
Nearby points of interest include Mac's Sports Pub, Bear Necessities Coffee Bar, and Jason's Deli where you can enjoy drinks, coffee, or a deli-style meal.
Are there entertainment or leisure options close to McDonald's?
Yes, you can visit Redbox for movie rentals, or visit sports bars like Arizona's Sports Bar and Grill and Stagecoach Tavern located nearby.
What local services are available near McDonald’s for convenience?
Nearby services include Valvoline Instant Oil Change, Fantastic Sams hair salon, and Johnson County Key Service locksmiths for automotive and personal needs.