McDonald's

3.3
1594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11000 Quivira Rd, Overland Park, KS
66210, United States

Hours

Reviews

3.3
1,594 reviews
5 stars
494
4 stars
310
3 stars
293
2 stars
123
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about burgers and fries.

Staff Behavior

Several customers noted rude or unhelpful staff, with some mentioning language barriers and poor management.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in the lobby and bathrooms.

Mixed Experiences

While some customers praised quick service and friendly staff, these positive experiences were overshadowed by the overall negative feedback.
  • KC
    Kaitlyn Collette
    3 days ago
    1.0
    Thanks :)
  • KS
    kyle sousley
    Dec 13, 2025
    3.0
    They are slow to help you if you go inside the food its McDonald's your not going there for quality but its fast food not wait 15 minutes for food
  • BH
    Bobby Hartley
    Dec 12, 2025
    2.0
    Burgers were old, harden bread. Not good at all.
  • MK
    Mae Kunard
    Dec 5, 2025
    1.0
    burger was cold. asked for extra pickles. didn’t recieve. AND NO ONIONS. i wanted onions btw. yall need to read.
  • HF
    Hannah Foxworthy
    Nov 25, 2025
    1.0
    Absolutely horrible service. My boyfriend walk in and order at the kiosk, pay and find a table to sit at. We waited about 5ish minutes for our food and it never showed up so I thought that the drive through was busy. I was wrong and there was no one in line or ordering and we waited a total of 20 minutes for our food before going to the counter to see that they had made our food and just put it on the counter. The did not call our table, or number or name. Nothing. So just an fyi, if you dine in, be prepared to ask them to start your order after you pay. I dined in today around 11pm for reference.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's dine-in and drive-thru services?

McDonald's is open from 04:30 to 02:00 Monday through Friday, and from 05:00 to 02:00 on weekends. Drive-thru hours match these times except Friday.

Can I order McDonald's for delivery and what are the delivery hours?

Yes, McDonald's offers delivery service every day from 05:00 to 01:30.