McDonald's

3.4
2241 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10999 Metcalf Avenue, Overland Park, KS
66211, United States

Hours

Reviews

3.4
2,241 reviews
5 stars
748
4 stars
481
3 stars
421
2 stars
185
1 star
406

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, stale, and poorly prepared items.

Service Issues

Many reviews highlighted poor customer service, including rude staff interactions and long wait times.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Inconsistent Experience

Customers experienced a wide range of service and food quality, leading to frustration and disappointment.
  • HR
    Hannelore Rice
    1 day ago
    1.0
    I went through the drive-thru at the store this morning and somehow a bottle of water ended up on my tab and I didn't realize it until I got to the order and realized that they charged me for it to. when I told them that I had not ordered this water the man at the window asked for assistance. Looks like probably a manager that came over and he proceeded to basically yell at me and said if it's on your tab you're responsible for it. Very rude. I will not use this location again
  • ER
    ELIOTT ROSS
    3 days ago
    5.0
    This Micky Dee got it right! I don't eat McDonald's all the time... I even avoid it 😂 but when I get that craving for fast food burgers I like to get what I ordered.... This place go it on point 👉 they are the reason why I find myself going to McDonald's once in a red moon 🌙 😆 Hot & delicious! Everything was customized and they didn't miss one thing and it was quick and fresh, I love the fact that they cooked the fries the proper way and did not pull them out of the fryer soggy like some McDonald's do.... Enjoy this place while it lasts, relive your childhood memories ❤️ at McDonald's with your parents 🥰
  • FF
    Fatima FEYZI
    Dec 7, 2025
    1.0
    This was the worst place I've ever seen in my life. I was afraid I would get poisoned, so I threw the food I bought in the trash. The employees are not nice to people at all. It was the worst French fries I've ever eaten in my life. They tasted sour, but I can't describe how sour they were. The burger patty was burnt and there was nothing inside. Please don't go here and don't take your children there!!!!!
  • LA
    Laura Ahrens
    Dec 6, 2025
    1.0
    I politely pointed out their tea was very weak, then sat and listened to the manager argue that it was fresh tea and that it was fine. She never spoke to me or addressed me although I could hear every word. The tea was fresh, and poorly made. I am not paying for watered down tea. The whole interaction was abysmal.
  • LL
    Lyssalovesya
    Nov 29, 2025
    1.0
    Karesh(Karish?) the service member was awful. We recieved older fries and asked for more fresh. They said yes and brought us back hot, hard, and brown fries. We went inside just to ask for them to be remade again because of this and Karesh was so defensive- he stated that we don’t make any sense and that he served the same thing to everyone. They just made a fresh batch and when we asked he repeated the same thing and said if we don’t want what everyone else is getting, we could get a refund. We ended up getting a new batch of fries because we just asked if we could please try. Karesh snatched our bag of old fries off of the counter and slammed them in the trash. It was SUPER aggressive. In the end the new fries were fresh the normal light color of fries and good. Karesh still raised his voice and repeated that we didn’t make sense and we left

Frequently Asked Questions About McDonald's

What are the delivery hours at McDonald's located at 10999 Metcalf Avenue, Overland Park?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:30 PM, and Friday and Saturday from 5:00 AM to 12:30 AM.

When is the drive-through open at this McDonald's?

The drive-through is open Monday through Thursday and Sunday from 5:00 AM to 1:00 AM, and Friday and Saturday from 5:00 AM to 2:00 AM.