Kolache Factory

Reviews

• TK

  T Kinzey

  Jan 5, 2026
  2.0
  They always run out of food and it's not even close to closing time yet.And it's just not one location it's a couple of the locations and the staff is not that friendly or helpful
• GJ

  GREGORY JOHNSON

  Dec 24, 2025
  1.0
  Placed a very large order for pick up on christmas eve for our family breakfast on Christmas. They closed early and didn't advise anyone. At least 8 other customers didn't get their orders either. All the owners or employees said was we will refund your money eventually. Terrible customer service. I will never order from them again. Ruined our breakfast for Christmas idea.
• LL

  Linda L

  Dec 24, 2025
  5.0
  Thank you so much for the kolaches! It was a great experience to come in, and it was overly busy for the holidays! The staff double checks my order and even asked if I wanted it warmed up. I will be ordering from them again.
• IR

  Ibram Ramirez

  Dec 24, 2025
  5.0
  I initially planned to share a quick note about my amazing breakfast here, but after reading some of the negative reviews from people upset about last‑minute Christmas Eve pickups, I felt compelled to give a fuller, well‑deserved review. First, the hours of operation are clearly posted online, and it doesn’t seem fair to place the blame on the hard‑working crew for someone else’s poor time management. Now, onto the real highlight: the food. Every single morning I’ve come here has truly been a delightful treat, setting a cheerful tone for the rest of my day. The attentive and talented cooks deserve major congratulations for consistently delivering meals bursting with flavor, freshness, and an unmistakable homemade quality that makes each bite memorable. My personal favorite is the Texas Hot—it’s like a hot dog, but with a warm, golden bun wrapped completely around it, creating the perfect bite every time. It’s savory, satisfying, and just the right kind of comforting, hearty food to start the morning off right, leaving me full yet eager to return for more.
• RW

  Rachel Wright

  Dec 24, 2025
  1.0
  Online orders are a joke and management is poor. Unfortunately, I given a call the day of my order, which was Christmas Eve. I had ordered a week before. I was told they would be closing at 11 instead of two. I live 50 min away and I had to switch my whole day around to pick up my order. I was then called back 2 hours later to be told that the muffins I ordered…. two of the flavors, they were out of. She told me they she was able to “snag me” 1 muffin of the flavors I ordered as if it was a favor that she was able to get me one muffin out of what I had ordered. The whole point of placing an order the week before and online is so that your order will be fulfilled. I was left without a portion of my order and had to come early. When I asked to talk to a manager, I was told she would not be in today. I asked for the number to an owner or GM and was referred to corporate. There is no point to place an order and especially for the holidays if the order cannot be fulfilled. Walk-in customers are served first making it so that what you ordered is no longer available. I don’t understand how a business is not able to look at orders five days out and make the appropriate amount of what is ordered and put that aside before they serve in-store customers. It doesn’t make any sense at all and it is horrible Customer Service. I drove from almost an hour away to have specifically what I ordered for Christmas morning. The solution from the person calling me was….would you like to cancel your order. That is obviously ridiculous since I ordered them for Christmas and it is tomorrow. I also wonder how long they had known that their store would be closing at 11 instead of two and they decided to call me that morning, Christmas Eve morning, to let me know the day of the store closing. My husband also often orders from here for a client breakfasts and this happens to him often. To him it is not a big deal because he is fine with it being switched out for something different, although, that is still not acceptable from an online order placed early to guarantee the items you would like. We however, ordered specific stuff for our Christmas morning based on allergies and different things and were not able to get what we ordered and wanted.

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