Jimmy John's

3.3
214 reviews

About

Sandwich Restaurant

Location

Jimmy John's
11921 W 119th St, Overland Park, KS
66213, United States

Hours

Reviews

3.3
214 reviews
5 stars
83
4 stars
32
3 stars
20
2 stars
19
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incomplete orders, leading to frustration.

Order Accuracy

Many reviews highlighted problems with incorrect or missing items in orders, contributing to dissatisfaction.

Customer Service

Feedback indicated inconsistent customer service, with some staff being friendly and helpful while others were rude or unresponsive.

Food Quality

While some customers praised the taste of the food, others noted issues with freshness and preparation.
  • MH
    Macie Heatwole
    Oct 17, 2024
    3.0
    Most of the staff are really great! However, we will absolutely not be visiting this location again. There are rewards that are utilized with the Jimmy John’s app, but their app continually does not function and takes money out of our account for days and never works when we try to order. From a truly honest perspective, please get your app under control. I’m tired of having my bank account robbed because you can’t fix your app.
  • VP
    Vix Pixx
    Oct 8, 2021
    5.0
    Great and speedy service! Friendly workers.
  • BM
    Brendan Mattingly
    Sep 19, 2020
    1.0
    Usually decent, but today had to wait in-line for about 30 minutes. It did not seem that busy, but might be excusable. What is not was that 1/3rd of that time was at the actual drive-through window with my sandwich already prepped, bagged, and sitting in the sun while waiting for an employee to accept payment and hand me the order. What's even worse, is that while waiting, the employee who would eventually sell me the sandwich looked into the bag, adjusted its position (setting it upright in the window and adding or removing nothing) then went back to prepping other sandwiches before coming back, taking my payment, and literally handing me the same bag that had been sitting there since before I got to the window.
  • VR
    Vicki Reynolds
    May 21, 2018
    4.0
    A clean, fast paced preparation of sandwiches.