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Jimmy John's

3.3
(214 reviews)

Business Details

11921 W 119th St, Overland Park, KS
66213, United States
(913) 730-3550

About

Sandwich Restaurant

Location

Jimmy John's
11921 W 119th St, Overland Park, KS
66213, United States

Hours

Reviews

3.3
214 reviews
5 stars
84
4 stars
32
3 stars
20
2 stars
19
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incomplete orders, leading to frustration.

Delivery Problems

Many reviews highlighted issues with delivery, including late arrivals, wrong orders, and poor communication regarding delays.

Staff Performance

While some staff members received praise for their friendliness and professionalism, others were criticized for rudeness and lack of accountability.

Food Quality

The quality of food was often described as inconsistent, with some customers enjoying their meals while others complained about incorrect or subpar items.
  • EW
    Eve Ward
    Feb 19, 2026
    5.0
    Super friendly staff :)
  • AC
    Austin Colombo
    Jan 29, 2026
    1.0
    ordered delivery and did no receive my food. despite living 1.5 miles away, my delivery was outsourced to uber eats. my experience was as follows: when it is time for my order to arrive i get a phone call. i answer, the man on the other end says "pickup for delivery" and when i try to tell him i am waiting where my instructions said i would be (very clearly visible from the road you HAVE to drive down to get to my building), he hung up before i even finished my single sentence. i then got 3 texts about my order, in spanish, which i could not read. the third one, after plugging it in to google translate, said that my driver was unable to deliver my order. it is then marked as "delivered" with no option for refund or dispute. while this was not an employee of the store, the store chose to outsource their deliveries to a third party, and therefore the behaviors of that third party directly reflects on them and is a disappointing drop in quality from what service they proudly advertise. just absolutely unacceptable service.
  • AW
    Ashley White
    Aug 21, 2022
    2.0
    Sandwiches are consistently soggy (even when you order via drive thru but especially upon delivery) and the location will just randomly be closed. Not reliable.
  • DJ
    Dashtin Joyce
    Feb 8, 2021
    1.0
    Just don't. Seriously. Just go to Firehouse. The guy on the phone was so rude. I didn't even finish ordering and hung up.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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