Dunkin'

3.6
973 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Overland Park, KS for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7446 Metcalf Ave, Overland Park, KS
66204, United States

Hours

Reviews

3.6
973 reviews
5 stars
421
4 stars
182
3 stars
122
2 stars
78
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with several complaints about unprofessional behavior from management and staff.

Order Accuracy

Numerous reviews highlight issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Many customers reported long wait times, particularly in the drive-thru, with some experiencing delays of over 30 minutes.

Food Quality

While some customers enjoyed the food and drinks, others reported cold or stale items, impacting their overall satisfaction.

Cleanliness and Atmosphere

The store's cleanliness and atmosphere received positive remarks, especially after a recent remodel, although some noted a messy environment during busy times.
  • EB
    Earthy Birds
    Nov 10, 2025
    1.0
    I really just called corporate on this store. I won't be back. This is the 3rd time ...there is always something! First time I ordered a cappuccino and got regular coffee, 2nd time I ordered vanilla in my latte, no vanilla, this time I waited at the drive thru for 5 mins, with no one else there. No cars out front or in line. Why even open!!
  • RT
    Rebbecca Templeton
    Oct 30, 2025
    4.0
    I stop here regularly in the mornings since it's around the corner from work. I love the staff, so friendly and awesome!!! I just wish the bacon would come out like it's supposed to - warm & crispy with some of the sugary yumminess... 🤤 Otherwise, great store & awesome people!
  • MC
    Marcus Chapman
    Oct 4, 2025
    1.0
    Hands down the worse Dunkin I’ve been to.
  • TD
    The Dee
    Oct 2, 2025
    5.0
    Great morning breakfast deal
  • SD
    Summer Denney
    Sep 20, 2025
    5.0
    Super service, fantastic atmosphere. Very friendly employees. But the hours posted are wrong. It says they close at 8pm, but currently it's 7:21, and the chairs are up with the doors locked with staff still inside. Hours of Operation posts need to be updated if they're going to close at hours other than 8pm.

Frequently Asked Questions About Dunkin'

What are the holiday specialty drinks currently available at Dunkin' in Overland Park, KS?

You can enjoy the new Cookie Butter Cloud Latte, the returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.

What are the operating hours of Dunkin' at 7446 Metcalf Ave, Overland Park, KS?

Dunkin' is open daily from 5:00 AM to 8:00 PM.