Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle 135th & Metcalf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
1,177 reviews
5 stars
567
4 stars
255
3 stars
97
2 stars
60
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers feeling dismissed or treated poorly.
Food Quality
Several customers reported issues with food quality, including undercooked rice, burnt chicken, and inconsistent portion sizes.
Cleanliness
The location was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.
Order Accuracy
Many customers experienced problems with incorrect or incomplete orders, particularly with online and mobile orders.
Management Issues
Reviews indicated a lack of effective management, with reports of rude behavior from managers and poor staff coordination.
FH
Fabian Holguin
Feb 19, 2026
5.0
Great place . Friendly staff .good food
KC
kayelee compton
Feb 17, 2026
3.0
very odd chipotle... the food tasted fine, better than average i'd say but the customer service was odd, i have nothing good to say but also nothing bad to say. they didnt smile or have a good-ish attitude like you'd expect from a person who works in a customer service position like greeting customers and taking orders. it just seemed a little unprofessional, but nothing too horrible.
EE
Emily
Feb 14, 2026
1.0
We left. We were the only two people in line but they would not take our order until they finished an online order that had around 12-15 things on it and they had completed one of them. They had several working at the moment too. We left.
PR
Paul Riddle
Feb 13, 2026
1.0
This location used to be really good. The experience now is unacceptable. The employees talk to each other and the customers in a completely unprofessional manner. As a business owner, I would want to know how my employees were conducting themselves.
BA
Ben Asmann
Jan 9, 2026
1.0
Shoe buddy. Took a crew of 7 people over 15 minutes to get through a line of maybe 10 people lmao. So this isn't even me complaining... This is just me telling a story from an almost entertained perspective.
The confusion over every simple thing and watching the communication breakdown in real time was a fever dream. It's like every single employee was stoned and overwhelmed by the "rush" of three families. The cashier went in the back in the middle of ringing out an already pissed off customer to eat and CAME BACK OUT CHEWING FOOD 😂
Grill cook has headphones in (probably Phish) and is spraying down stainless steel walls with food on the counter. Order-taking-rice-scooping lady was about as friendly as a cactus and had to keep turning around to get Shaggy to give her more food because the line was absolutely cashed. Salsa boy looked like he got called in to work in the middle of a Vision Quest and wasn't quite sure if he was actually there or dreaming. No idea who the manager was... If it was the dude in the polo shirt... Wow. Lol
And let me tell you bout the cashier. She was the spaciest of all the space cadets. She was actually on another planet. I mean, aside from shamelessly snacking mid rush, she kept scooting down to sort of wrap burritos, sort of write on the foil what things were, sort of walk all the way down to the tortilla press. When it was finally our turn to pay, she informed us that if we wanted chips, she would have to go in the back to get them, which would probably be about 15 minutes, as she had to ring out every customer first (and then motioned to the backed up line). But then the people after us got chips.
Truly just like... What has happened to you Chipotle? We came to rely on you as a staple. Through thick and thin, Chipotle was always good. And now? Well, you don't care, because you still got your 45 bucks for two bowls and two drinks.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 135th & Metcalf serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of the Chipotle Mexican Grill at 7040 W 135th St?
The restaurant is open daily from 10:45 AM to 10:30 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food online from Chipotle 135th & Metcalf?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Where is Chipotle Mexican Grill located in Overland Park?
It is located at 7040 W 135th St, Overland Park, Johnson, KS 66223, USA.
Does the Chipotle at 135th & Metcalf accept credit cards and offer catering services?
Yes, this location accepts credit cards and provides catering and catering delivery services.
Is Chipotle Mexican Grill at 135th & Metcalf welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers as part of its inclusive environment.
Are there any nearby restaurants where I can try different types of food after visiting Chipotle?
Yes, nearby you can visit Rise Southern Biscuits & Righteous Chicken for American cuisine, Snooze, an A.M. Eatery for breakfast and brunch, or Freezing Moo and Smallcakes Creamery & Novelties for ice cream and desserts.
What nearby health and wellness places can I visit after eating at Chipotle 135th & Metcalf?
You can visit Salinity Salt Spas for massage therapy, Prime IV Hydration and Wellness for medical spa services, or The Joint Chiropractic for chiropractic care and massage.
Are there nearby retail and service stores close to Chipotle Mexican Grill at 135th & Metcalf?
Yes, nearby retail and service stores include Art Source & Design for art supplies, Sprint Store for mobile phones, uBreakiFix for device repairs, and Batteries Plus Bulbs for automotive and mobile accessories.
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Certified March 01, 2026Yext Knowledge Graph
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