Location.com logo
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Brand Certified

Chipotle Mexican Grill

3.8
(1177 reviews)

About

Mexican Restaurant
Chipotle 135th & Metcalf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7040 W 135th St, Overland Park, KS
66223, United States

Hours

Reviews

3.8
1,177 reviews
5 stars
567
4 stars
255
3 stars
97
2 stars
60
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, with many customers feeling dismissed or treated poorly.

Food Quality

Several customers reported issues with food quality, including undercooked rice, burnt chicken, and inconsistent portion sizes.

Cleanliness

The location was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Order Accuracy

Many customers experienced problems with incorrect or incomplete orders, particularly with online and mobile orders.

Management Issues

Reviews indicated a lack of effective management, with reports of rude behavior from managers and poor staff coordination.
  • FH
    Fabian Holguin
    Feb 19, 2026
    5.0
    Great place . Friendly staff .good food
  • KC
    kayelee compton
    Feb 17, 2026
    3.0
    very odd chipotle... the food tasted fine, better than average i'd say but the customer service was odd, i have nothing good to say but also nothing bad to say. they didnt smile or have a good-ish attitude like you'd expect from a person who works in a customer service position like greeting customers and taking orders. it just seemed a little unprofessional, but nothing too horrible.
  • EE
    Emily
    Feb 14, 2026
    1.0
    We left. We were the only two people in line but they would not take our order until they finished an online order that had around 12-15 things on it and they had completed one of them. They had several working at the moment too. We left.
  • PR
    Paul Riddle
    Feb 13, 2026
    1.0
    This location used to be really good. The experience now is unacceptable. The employees talk to each other and the customers in a completely unprofessional manner. As a business owner, I would want to know how my employees were conducting themselves.
  • BA
    Ben Asmann
    Jan 9, 2026
    1.0
    Shoe buddy. Took a crew of 7 people over 15 minutes to get through a line of maybe 10 people lmao. So this isn't even me complaining... This is just me telling a story from an almost entertained perspective. The confusion over every simple thing and watching the communication breakdown in real time was a fever dream. It's like every single employee was stoned and overwhelmed by the "rush" of three families. The cashier went in the back in the middle of ringing out an already pissed off customer to eat and CAME BACK OUT CHEWING FOOD 😂 Grill cook has headphones in (probably Phish) and is spraying down stainless steel walls with food on the counter. Order-taking-rice-scooping lady was about as friendly as a cactus and had to keep turning around to get Shaggy to give her more food because the line was absolutely cashed. Salsa boy looked like he got called in to work in the middle of a Vision Quest and wasn't quite sure if he was actually there or dreaming. No idea who the manager was... If it was the dude in the polo shirt... Wow. Lol And let me tell you bout the cashier. She was the spaciest of all the space cadets. She was actually on another planet. I mean, aside from shamelessly snacking mid rush, she kept scooting down to sort of wrap burritos, sort of write on the foil what things were, sort of walk all the way down to the tortilla press. When it was finally our turn to pay, she informed us that if we wanted chips, she would have to go in the back to get them, which would probably be about 15 minutes, as she had to ring out every customer first (and then motioned to the backed up line). But then the people after us got chips. Truly just like... What has happened to you Chipotle? We came to rely on you as a staple. Through thick and thin, Chipotle was always good. And now? Well, you don't care, because you still got your 45 bucks for two bowls and two drinks.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 135th & Metcalf serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of the Chipotle Mexican Grill at 7040 W 135th St?

The restaurant is open daily from 10:45 AM to 10:30 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: