Business Details
About
Mexican Restaurant
Chipotle 135th & Metcalf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,171 reviews
5 stars
565
4 stars
255
3 stars
96
2 stars
59
1 star
196
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and dismissive staff, with many customers expressing dissatisfaction with the service they received.
Food Portions
Many customers complained about small portion sizes, particularly for meat, leading to feelings of being shortchanged.
Cleanliness
Several reviews noted that the location was dirty, with unclean tables and floors, contributing to a negative dining experience.
Management Issues
Customers reported poor management practices, including lack of leadership and accountability, which negatively impacted service and staff morale.
Inconsistent Food Quality
There were multiple complaints about the quality of food, including undercooked rice, burnt chicken, and overall inconsistency in meal preparation.
- BABen Asmann3 days ago1.0Shoe buddy. Took a crew of 7 people over 15 minutes to get through a line of maybe 10 people lmao. So this isn't even me complaining... This is just me telling a story from an almost entertained perspective. The confusion over every simple thing and watching the communication breakdown in real time was a fever dream. It's like every single employee was stoned and overwhelmed by the "rush" of three families. The cashier went in the back in the middle of ringing out an already pissed off customer to eat and CAME BACK OUT CHEWING FOOD 😂 Grill cook has headphones in (probably Phish) and is spraying down stainless steel walls with food on the counter. Order-taking-rice-scooping lady was about as friendly as a cactus and had to keep turning around to get Shaggy to give her more food because the line was absolutely cashed. Salsa boy looked like he got called in to work in the middle of a Vision Quest and wasn't quite sure if he was actually there or dreaming. No idea who the manager was... If it was the dude in the polo shirt... Wow. Lol And let me tell you bout the cashier. She was the spaciest of all the space cadets. She was actually on another planet. I mean, aside from shamelessly snacking mid rush, she kept scooting down to sort of wrap burritos, sort of write on the foil what things were, sort of walk all the way down to the tortilla press. When it was finally our turn to pay, she informed us that if we wanted chips, she would have to go in the back to get them, which would probably be about 15 minutes, as she had to ring out every customer first (and then motioned to the backed up line). But then the people after us got chips. Truly just like... What has happened to you Chipotle? We came to rely on you as a staple. Through thick and thin, Chipotle was always good. And now? Well, you don't care, because you still got your 45 bucks for two bowls and two drinks.
- UKUtkarsh Kumar5 days ago2.0The customer service is atrocious at this location. The staff is very unprofessional and time consuming. Horrible chipotle avoid if possible.
- CMCourtney MooreJan 3, 20262.0Came in around 2:30 on 1/2. The employee who greeted me was obviously miserable and didn't try to hide it. He clearly was annoyed I was there and didn't bother to make eye contact. As I moved down the line, the 2 female employees at the end were also hostile and unfriendly. Finally as I paid, the cashier threw the bag of food at me and curtly told me to "Have a good day" in an obvious dismissive manner. I smiled at everyone and was polite, so not sure what I did to warrant such disrespectful treatment. I'll be avoiding this location in the future.
- ALamanda leeDec 18, 20251.0First time I have ever door dashed chipotle and will be the last. Tiniest 16 dollar burrito. I spent the extra 4 bucks for carne asada and got a quarter portion. So because I'm not there in person, it was skimped on? I'm a regular customer so this was beyond disappointing to have to serve to my hungry teenage son for dinner. Had to make him another meal. Do better. EDIT: I started eating my bowl and noticed I wasn't getting any bites of chicken. In the entire bowl, there was about 6 chunks of chicken. I'm not big on meat and never request extra but dang, I may as well have ordered a vegetarian bowl. Beyond disapointing.
- AMAmanda MartinDec 13, 20251.0I went to this location around 10:00 PM and had a very disappointing experience. It took several minutes for anyone to acknowledge us or begin our order. Shortly after, we were loudly told they were out of white rice, even though they were still open for another 30 minutes. The floors were wet and looked poorly cleaned. The supervisor was rude, and the staff seemed uncomfortable and affected by his behavior. My bowl was not good at all—the service was below average, and the meat was extremely dry. This location clearly needs better management. If I could give zero stars, I would
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 135th & Metcalf serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of the Chipotle Mexican Grill at 7040 W 135th St?
The restaurant is open daily from 10:45 AM to 10:30 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food online from Chipotle 135th & Metcalf?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Where is Chipotle Mexican Grill located in Overland Park?
It is located at 7040 W 135th St, Overland Park, Johnson, KS 66223, USA.
Does the Chipotle at 135th & Metcalf accept credit cards and offer catering services?
Yes, this location accepts credit cards and provides catering and catering delivery services.
Is Chipotle Mexican Grill at 135th & Metcalf welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers as part of its inclusive environment.
Are there any nearby restaurants where I can try different types of food after visiting Chipotle?
Yes, nearby you can visit Rise Southern Biscuits & Righteous Chicken for American cuisine, Snooze, an A.M. Eatery for breakfast and brunch, or Freezing Moo and Smallcakes Creamery & Novelties for ice cream and desserts.
What nearby health and wellness places can I visit after eating at Chipotle 135th & Metcalf?
You can visit Salinity Salt Spas for massage therapy, Prime IV Hydration and Wellness for medical spa services, or The Joint Chiropractic for chiropractic care and massage.
Are there nearby retail and service stores close to Chipotle Mexican Grill at 135th & Metcalf?
Yes, nearby retail and service stores include Art Source & Design for art supplies, Sprint Store for mobile phones, uBreakiFix for device repairs, and Batteries Plus Bulbs for automotive and mobile accessories.