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Brand Certified

Chipotle Mexican Grill

3.8
(1075 reviews)

About

Mexican Restaurant
Chipotle Glenwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6879 W 91st St, Overland Park, KS
66212, United States

Hours

Reviews

3.8
1,075 reviews
5 stars
550
4 stars
207
3 stars
77
2 stars
52
1 star
189

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes and inconsistency in the amount of food served.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Food Quality

While some customers enjoyed the food, there were frequent complaints about food being cold, stale, or improperly prepared.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.

Management Issues

Customers noted a lack of effective management, leading to disorganization and poor staff training.
  • NS
    nick sigei
    1 day ago
    1.0
    The worst Chipotle location. My second time screwing up my order. My order didn’t have cheese but they send me an order with double cheese . No napkins, no spoons as if i will pick the food with my teeth! . Terrible
  • NM
    Nabil Mouffek
    Feb 25, 2026
    1.0
    Another place that adopted the new tred of charging as much as they can while serving as little as they can. Very disappointing used to be the place where you eat and get sick of having too much food, now they barely give a scoop and half of rice followed with 8 to 9 chicken cubes "count them if you don'tbelieveme", then topped with barely no cheese. The plate looked very oversized compared to yhe food in it even with toppings. All that for a price that keeps going up, I am not even talking about the small and broke little pieces of tortilla chips. For the record I am not hating on the food but just the portions and prices.
  • CC
    Connie Cole
    Feb 16, 2026
    5.0
    The food was great and the staff was awesome!
  • NT
    Nerakk TheWraith
    Feb 10, 2026
    2.0
    I'm disappointed in the burrito making aspect. I've come several different times and ordered double wrapped burritos, but every time I do they just wrap it as if it's a single tortilla. My burrito falls apart and ruins my appetite. At this point I might as well get a bowl and tortilla on the side and make the burrito myself.
  • AL
    alex lee
    Jan 26, 2026
    1.0
    Ordered chicken, got beef instead— The packaging was unbelievably careless and sloppy, with portions barely filling half the bowl—like they were tossing scraps to a stray dog. On top of that, the staff had such an unenthusiastic and rude attitude, barely acknowledging customers and acting like they couldn't care less. This is completely unacceptable from Chipotle. One star is being generous—let's see how seriously they take responsibility for this kind of service!"

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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