McDonald's

Reviews

• KS

  Kathryn Shaffer

  Mar 27, 2026
  1.0
  I’ve never received my order in full at this location. They either forget a sandwich or don’t put any sauce in the bag. I’ve learned to enjoy McDonald’s out of town because the service in Ottawa is lacking.
• PS

  P E S

  Mar 27, 2026
  3.0
  The crispy chicken was the worst sandwich ever. It was disappointing.
• BK

  Becky Kunard

  Mar 22, 2026
  2.0
  Food is what you'd expect from McDonalds but the wait for food is ridiculous. I went to the drive through, one car in other lane and one in front of me. The car in the other lane ended up leaving because it took forever for them to take the orders. I get that they get busy but it's always wait at the speaker, wait at the pickup window, get asked to pull around and wait and then get lukewarm food after 10-15 minutes. It's never less than a half hour visit.
• MK

  M Kennicott

  Mar 8, 2026
  1.0
  Placed a mobile order for curbside, waited nearly an hour watching cars that pulled in well after me come and go just to get room temperature food. 3 drinks, a milkshake, and an ice cream brought to the car with no drink holder. The person bringing the food out held the tray and basically gave me a "here, take your stuff" dismissive attitude like I was the problem for being a customer. Im just trying to feed my kids a quick meal after a long day at my own work and not having to cook, but I probably would have been better off getting the mcdonalds in Lawrence and driving it back to Ottawa because then it would have still had a chance of being warmer and fresh.
• FT

  Farida “Farida T”

  Feb 27, 2026
  1.0
  This mcDonald's ranks high in the worst McDonald's list. I don't know how their system works but contrary to the other McDonald's who receive the order and start making the food when you are nearby, this location starts making it as soon as they receive it. Other McDonald's wait for the customers to get there, this location will make you drink with ice and let you drink literal water when you pick it up. I have never gotten hot food here and their online other things is pointless. One day you order and get to the store within 5 min and wait 20+ minutes for the other. Another day you arrive within 10 minutes and have to wait 30min. Then other times you order and get there and it's already made and cold. This location seems to judge you more by appearances rather than seeing you as a paying customer. Let's say customer service is not their priority. The only reason I was still going there is that it's the only McDonald's around but the order I received today would likely be my last one at this location.

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