About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ottawa Subway® Restaurant at 902 S Main St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
326 reviews
5 stars
141
4 stars
77
3 stars
35
2 stars
14
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Numerous reviews highlighted issues with food quality, including stale ingredients, incorrect orders, and insufficient portions.
Cleanliness
Some customers noted cleanliness issues, including unsanitary conditions and flies in the store.
Management Changes
Feedback indicates a decline in service and quality since new ownership took over, with many customers expressing disappointment.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary.
- TTThe cringey Furry trashDec 5, 20251.0Went there to pick up my sandwich and it wasn't made and I called out to see if anyone would come up and make my food. I did hear a person in the bathroom talking on the phone and hacking spit (which made me loose my appetite) I waited for 10 minutes and grabbed my repciet to write "cancel my order" which didnt happen as I never got my money back at all! Unfortunately I dont recommend coming to this location its just gone downhill ever since new management. Sucks that its kinda of the only sandwich place in town :/
- CWCaleb WattsDec 3, 20251.0Ordered on the app, showed up 15 minutes after it said it was ready and it was not. They had yet to make the sandwich and hadn’t reached out about the missing ingredients which was the hold up. Waited on the other guests in the store for 15 more minutes while I politely waited in line with no greetings from any of the employees. And then the sandwich was made haphazardly and didn’t follow the instructions for the sandwich….got there at 7:10 left at about 7:35 for my pickup order
- MPm paulNov 11, 20253.0New owners are not very friendly... Also the meatballs in my sandwich tasted as if they had been i the warmer for 24 hrs. It was early afternoon. Last time I had subway I ordered my sandwich on Italian herb and spice bread. It was a delivery order it was very fast. But I got my sandwich on pita bread as in a wrap, and I don't do wraps.1
- MRMichael ReyesNov 1, 20252.0Since new ownership this hasn't been very good. Haven't ate there in a while might stop and check it out again.
- KMKaitlyn McRoyAug 8, 20255.0Guy making the sandwiches was very rude. Because I had made a online order and it said it was ready when I got there he hadn’t even made them when he made them he gave us very little of the stuff we asked for on the sandwich
Frequently Asked Questions About Subway
Where is this Subway restaurant located?
The Subway restaurant is located at 902 S Main St in Franklin, Ottawa, KS 66067, USA.
What are the opening hours of this Subway?
This Subway is open Monday to Friday from 8:00 AM to 10:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Which meals are served at this Subway location?
They serve breakfast, lunch, and dinner at this Subway restaurant.
Does this Subway offer pickup and delivery services?
Yes, it offers in-store pickup, curbside pickup, and delivery services.
Can I dine in at this Subway restaurant?
Yes, dine-in service is available at this location, although there is no drive-through.
Does this Subway provide catering services?
Yes, catering services are available at this Subway restaurant.
How can I view the menu or order online for this Subway?
You can view the menu and order online at https://subway.com/en-us/restaurant/10096-0/menu/
What nearby places or services are close to this Subway?
Nearby places include China Palace, a Chinese and buffet restaurant; Phillips 66 gas station; and Blusky Liquor store for convenience and refreshments.
Are there any educational institutions near this Subway location?
Yes, Ottawa University and its Gangwish Library, as well as Eugene Field Elementary School, are nearby educational institutions.
What recreational or community spots are near this Subway?
Ottawa City Park and Wilson Field House, a gym and stadium venue, are nearby for recreational activities. Also, Community Foursquare Church is close for community gatherings.