Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
759 reviews
5 stars
386
4 stars
204
3 stars
92
2 stars
32
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude behavior from management and staff.
Food Quality
Food quality received varied reviews, with some customers enjoying the ice cream and burgers, while others complained about cold or incorrect orders.
Speed of Service
Service speed is inconsistent; some customers experienced fast service, while others noted long wait times and slow drive-thru.
Cleanliness
The establishment is generally reported as clean, with positive remarks about the cleanliness of the dining area and bathrooms.
- TGTAY GrayOct 14, 20253.0The big overall manager was rude. I had came to dairy queen the night before and got a cone with marshmallow. The workers were so sweet and having fun with it as it was a slow night. I came tonight and asked for a cone with marshmallow, the worker said she was unsure if she could do that and I had told her they made it the night before with no problems. She went to get the big manager and ask him to talk to us. He got on the mic was rude. He told us that he would not have approved of this and that he will not make it. I told him that it wasnt a problem the night before and asked if I could get a little bowl of marshmallow and have them just sit the cone inside the cup. He was very disrespectful and told me he wasnt doing that. Finally he put something down and our total was 3$. A regular cone is more than 3$ so we knew it was wrong especially because we needed 2. We get to the window and ask if there was 2 vanilla cones with the marshmallow. The kid looked at his manager and brought him over. The manager looked confused and annoyed that we asked for a cone now. I told him that I know that I need to pay for the marshmallow and the cones. He walked over to our marshmallow and split it into 2 and put 2 vanilla cones in it. I had asked who the manager was that was working yesterday just so I could see what the problem was. He stood there and disrespectfully told us that he wouldn't have approved of that, he said he wasnt working yesterday but that wouldn't be allowed. He never told me who was working and then proceeded to say "The reason we dont do this kind of stuff is because it makes people like you unhappy". Which was very rude. We just wanted a cone and marshmallow, it did not have to be this difficult. Usually I don't make reviews but this was just uncalled for.
- TCTammy ConekinOct 13, 20255.0This DQ is great! Quality customer service, consistency and quality food.
- HEHunter EwbankSep 30, 20255.0i see red so grrrrr greyson help me
- DSDan StarkSep 29, 20255.0Standard DQ. Blizzards are AWESOME- what else there to say!
- BSBenjamin SturgeonSep 1, 20255.0A staff member whose name starts with Caedmon was very nice and is honestly the nicest young man ive ever met!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Ottawa, KS offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries in a fast-food setting.
What are the opening hours of Dairy Queen Grill & Chill on weekdays and weekends?
The restaurant is open Monday to Thursday and Sunday from 10:00 AM to 9:30 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill accessible for families with young children?
Yes, it is family-friendly with services such as high chairs, restrooms, and is wheelchair accessible.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an online order for pickup through their official ordering website.
Are there any special holiday hours or closures for Dairy Queen Grill & Chill?
The restaurant is closed on November 27 and December 25, and has reduced hours (10:00 AM to 2:00 PM) on December 24.
What exclusive offers are available for Dairy Queen customers?
Customers can download the Dairy Queen app to receive exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located in Ottawa, KS?
It is located at 1444 S Main St, Ottawa, Kansas, 66067-3529, United States.
What nearby banks can I visit before or after dining at Dairy Queen Grill & Chill?
Peoples Bank is located nearby, providing banking and investing services convenient for customers visiting the area.
If I want to pick up medication or beauty supplies after my visit, which store is near Dairy Queen Grill & Chill?
Walgreens, a nearby pharmacy and convenience store, is close to Dairy Queen Grill & Chill for your medication and cosmetic needs.
What wellness or medical services are available near Dairy Queen Grill & Chill?
Nearby you can find Ottawa Chiropractic Clinic, Franklin County Health Department, and several doctors including Farhan Sheikh MD and Ottawa Family Physicians Chartered for health-related needs.