Arby's

4.1
588 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2340 South Princeton Street, Ottawa, KS
66067, United States

Hours

Reviews

4.1
588 reviews
5 stars
305
4 stars
160
3 stars
61
2 stars
24
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and courteous staff, noting prompt service and a pleasant atmosphere.

Food Quality

While many enjoyed the food, there were several complaints about specific items being unsatisfactory, such as the new chicken salad wrap and the double meat cheddar sandwich.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

The restaurant was often described as clean, contributing positively to the overall dining experience.

App Issues

Several customers expressed dissatisfaction with the app, citing misleading promotions and difficulties in placing orders.
  • GB
    Gene Beauchamp
    Dec 2, 2025
    4.0
    The here help is good, courteous, and conscientious. However, the app has much to be desired as it often misleads the deal of the day with a required minimum order, limit, etc. We recently tried the double meat and cheddar. This sandwich receives a unanimous among three of us, as a “do not recommend”. I don’t know if the supposed cheddar is a “squeeze out of the bottle” or some other variety, whatever it is, it sure didn’t taste very well nor was it melted on the meat. One of our party has heartburn, a second person ditched a partially eaten sandwich and a third is nauseated by the odor still lingering on his well washed hands (after dinner). This sandwich will not be chosen again, even if is as a well priced special.
  • SB
    Sarah Booth
    Nov 30, 2025
    5.0
    Staff is always nice and food is always good. Drive thru is smooth!
  • JB
    Jonnice Young blackmomma33
    Nov 15, 2025
    4.0
    I got the bogo sandwich deal, the Ruben need more thousand Island dressing but otherwise very tasty. Other than that, my only issue was not being able to use the in store code from the app to order. I was in the restaurant and had to buy online 😔. The app gives you options online or in store, so it took me longer to order because I had to put my card information in the app and order.
  • MM
    Mark Mcdonald
    Aug 7, 2025
    4.0
    This would have a 5 star across the board,except i ordered a arby's classic and did not want cheese,and getting out of your parking lot is a joke.
  • MH
    Mark Hobbs
    Jan 29, 2023
    5.0
    Always great food coming from Arby's I love the Reuben