Wendy's

3.6
953 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11970 S. Strang Line Road, Olathe, KS
66062, United States

Hours

Reviews

3.6
953 reviews
5 stars
334
4 stars
215
3 stars
194
2 stars
80
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing frustration over poor service and negative interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications, leading to dissatisfaction.

Food Quality

While some customers praised the freshness and taste of the food, others complained about cold or poorly prepared items.

Cleanliness

The restaurant was noted for being clean by several customers, which was a positive aspect amidst the negative feedback.

Speed of Service

Several reviews mentioned slow service, particularly in the drive-thru, contributing to a frustrating experience for customers.
  • NA
    Nomii Ann
    Dec 1, 2025
    5.0
    Just wanted to shout out to the very handsome guy that works here. I was visiting from Australia a year ago, I had never tried Wendy’s before & when I went in - I saw this man. My god. I’ve never been speechless. I told him how attractive he was & I’m still thinking about it. Hope all your dreams come true, thank you for my shake x
  • MH
    Mandy Hale
    Nov 10, 2025
    5.0
    Very friendly and food was fresh. No long wait time. Very clean was impressed.
  • RH
    Rowan Hoover
    Nov 10, 2025
    1.0
    went to the speaker and said that we would need a second to order, said hello 3 times without a response and after the 4th hello got the MOST passive aggressive “hello? hello. hello. hello. i said order when you’re ready.” mocking us. rudest customer service worker i have ever had the displeasure of speaking to, didn’t even bother ordering at that point.
  • AA
    Ann
    Oct 29, 2025
    3.0
    The guy at the window was so kind, he got my order correct but the cook and bagger must’ve mixed it up because I ended up with a cheeseburger with mustard, ketchup, onions and pickles!
  • HG
    HETHER GOOLEY
    Oct 26, 2025
    3.0
    Didn't give me what I ordered. It was wrong.

Frequently Asked Questions About Wendy's

Is Strang Line Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the Wendy's drive-thru on Strang Line Road?

The drive-thru is open daily from 8:00 AM to midnight.