Dunkin'

Reviews

• YM

  yo Momma

  Oct 20, 2025
  3.0
  I usually have s good experience here. This morning (Oct 20th 20205) I arrived to this location at 04:55am...5 mins early from opening. I sat in the drive thru patiently until they opened. I was greeted with a "sorry we open at 5am how may I help you?" I didn't think anything of it and ordered my food. I get to the window and the young lady that took my order then says " I know you wanna to be first here, but we open at 5 and you sat there for 500 seconds which ruins our clock time to get orders out. Can you wait behind the line of where intercom is next time?" I asked was there not a way she could get on the intercom to let me know? She then told me she was busy and didn't see me sitting there on her camera and headphoneswere off. And then she proceeded to tell me they open at 5 again and closed the windows after giving me my food. No good morning...have a good day...nothing. Im not entitled to that greeting or anything but she came off very rude and I feel she could've handled this better than she did. I hope this reaches the right manager to address issues like this.
• SL

  Sindy Luna

  Sep 24, 2025
  1.0
  I’ve been to this Dunkin’ Donuts many times and it’s always the same terrible experience. They never give napkins or ketchup, and when you ask, they hand you just one or two. The coffee is awful—always without sugar, no matter how you order it, and it tastes like water instead of real coffee. Customer service is also extremely poor. This place really needs serious improvement.
• MB

  Momma Lisa Bear

  Sep 2, 2025
  3.0
  I ordered off the app I got what I got I guess. Which was Iced coffee with caramel drizzle which was good but it felt like it was sitting there for a while. My coffee had whipped cream but it was melted already then my donuts that I got were melted too. My long jhon I got had no custard in it which i thought being a donut place thats how you make them to have custard in them but when i got mine it had all the frosting just melted off it. Its been a while since I tried it and I don’t know if I want to spend my money here again if this is going to be how its going to be.
• KP

  Kaitlyn Poulain

  Aug 24, 2025
  1.0
  The employees are not being trained about what is on their menu. I went around 5:30pm today (sunday august 24), ordered a vanilla creme coldbrew and the guy working there didnt know what that was. When I corrected him and said it was literally on the menu and described the drink, he looked confused. Im out almost $5 because he messed it up twice and the 2nd try he gave me looked like tea with cold foam. I can't tell you how many times I've been and asked for a Vanilla Creme Cold brew and been handed a pale cold brew with cream and vanilla as if I ordered iced coffee. There is literally a menu item AND picture. Teach these workers what is on the menu and how to make it. Management needs to do better because every time I go I don't know if I'm gonna get a batista that knows anything.
• PL

  Pauline Lyons

  Aug 19, 2025
  5.0
  Extremely pleasant. Order was correct.

Frequently Asked Questions About Dunkin'