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Dunkin'

3.7
(362 reviews)

Business Details

18051 W 119th St, Olathe, KS
66061, United States
(913) 782-0280
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Olathe, KS for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18051 W 119th St, Olathe, KS
66061, United States

Hours

Reviews

3.7
362 reviews
5 stars
175
4 stars
60
3 stars
35
2 stars
27
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; while some customers praised the friendly service, others reported rude interactions and poor customer service.

Food Quality

Many customers expressed dissatisfaction with food quality, particularly the hash browns and sandwiches, while some enjoyed the donuts and coffee.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Speed of Service

Service speed is a recurring concern, with multiple customers reporting long wait times in both drive-thru and in-store.

Cleanliness and Environment

Some customers noted cleanliness and a pleasant atmosphere, while others mentioned unpleasant odors and unsanitary conditions.
  • NG
    Nick Gorman
    Feb 13, 2026
    1.0
    Horrible experience. The lady in the morning I don't know who pee in her coffee but she needs some help.
  • AT
    Adam Thompson
    Nov 26, 2025
    5.0
    Very friendly staff enjoyed going back and forth talking about simple things in life. The food was good very quick with the drink. Definitely recommend this place.
  • YM
    yo Momma
    Oct 20, 2025
    3.0
    I usually have a good experience here. This morning (Oct 20th 2025) I arrived to this location at 04:55am...5 mins early from opening. I sat in the drive thru patiently until they opened. I was greeted with a "sorry we open at 5am how may I help you?" I didn't think anything of it and ordered my food. I get to the window and the young lady that took my order then says " I know you wanna to be first here, but we open at 5 and you sat there for 500 seconds which ruins our clock time to get orders out. Can you wait behind the line of where intercom is next time?" I asked was there not a way she could get on the intercom to let me know? She then told me she was busy and didn't see me sitting there on her camera and headphones were off. And then she proceeded to tell me they open at 5 again and closed the windows after giving me my food. No good morning...have a good day...nothing. Im not entitled to that greeting or anything but she came off very rude and I feel she could've handled this better than she did. I hope this reaches the right manager to address issues like this.
  • SL
    Sindy Luna
    Sep 24, 2025
    1.0
    I’ve been to this Dunkin’ Donuts many times and it’s always the same terrible experience. They never give napkins or ketchup, and when you ask, they hand you just one or two. The coffee is awful—always without sugar, no matter how you order it, and it tastes like water instead of real coffee. Customer service is also extremely poor. This place really needs serious improvement.
  • MB
    Momma Lisa Bear
    Sep 2, 2025
    3.0
    I ordered off the app I got what I got I guess. Which was Iced coffee with caramel drizzle which was good but it felt like it was sitting there for a while. My coffee had whipped cream but it was melted already then my donuts that I got were melted too. My long jhon I got had no custard in it which i thought being a donut place thats how you make them to have custard in them but when i got mine it had all the frosting just melted off it. Its been a while since I tried it and I don’t know if I want to spend my money here again if this is going to be how its going to be.

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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