Business Details
About
Mexican Restaurant
Chipotle Olathe West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
586 reviews
5 stars
278
4 stars
92
3 stars
48
2 stars
52
1 star
116
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during peak times, leading to long wait times for both in-store and pickup orders.
Order Accuracy
Many reviews highlighted issues with order accuracy, particularly with mobile orders, where items were often missing or incorrect.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.
Food Quality
While some customers praised the food quality, others reported inconsistent portion sizes and issues with freshness, particularly with guacamole and chips.
Management Issues
Several reviews mentioned dissatisfaction with management, particularly regarding customer service and handling of complaints.
- JSJoye ShawDec 19, 20252.0🚨Of all the chipotles I’ve been too, THIS IS ALWAYS THE SLOWEST MOVING BUNCH OF STAFF IVE EVER ENCOUNTERED…..EVERYTIME!!!!!
- JAJuan F ArmentaDec 14, 20254.0Not so friendly staff
- AMAlex MorrisonDec 13, 20251.0Rice was hard, poor serving size, full staff but very slow - had to wait 10 minutes for them to get more steak.
- GFGrant FerlandDec 9, 20255.0Consistent, good food, friendly employees.
- LLLiz LNov 21, 20251.0Twice now we’ve placed pickup orders through the app, and twice our meals were missing the steak — first from a bowl, then from a burrito. It’s frustrating to get all the way home and realize key items weren’t included. Please double-check your order before leaving this location, not just for sides or add-ons, but for the actual protein as well. We’ve also noticed this happening specifically on mobile pickup orders, which makes us wonder if those orders are being handled with less care. I don’t tip on app orders where there is no service interaction — I place the order myself, pay in the app, and drive to the restaurant to pick it up. There shouldn’t be any difference in accuracy based on that. It would be great to see more consistency and attention to detail for all to-go orders.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Olathe West offer?
Chipotle Olathe West offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.
What are the opening hours of Chipotle Mexican Grill at 197 N Parker St, Olathe?
Chipotle Olathe West is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Olathe West provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Olathe West?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Olathe?
It is located at 197 N Parker St, Olathe, KS 66061 in the Johnson sublocality.
How can I contact Chipotle Mexican Grill Olathe West for inquiries?
You can call them at +1 913-780-4326 or email KS.3318.OlatheWest@chipotle.com.
What nearby grocery store can I visit when in the area?
Price Chopper grocery store is nearby, offering a convenient place to shop for groceries before or after your meal at Chipotle.
Are there other dining options close to Chipotle Mexican Grill in Olathe West?
Yes, nearby options include McDonald's, Panda Express, Jimmy John's, and Wingstop for a variety of fast food and restaurant choices.
What nearby retail stores are available for shopping near Chipotle?
Nearby retail stores include Spectrum Paint for home improvement, T-Mobile and Verizon for mobile phones, and GNC for vitamins and supplements.
Which nearby locations can help with shipping or mailing needs when visiting Chipotle?
The UPS Store 5238, UPS Access Point location, and Amazon Locker - Candidacy are close by for your shipping and mailing needs.