Chipotle Mexican Grill

3.6
586 reviews
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About

Mexican Restaurant
Chipotle Olathe West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
197 N Parker St, Olathe, KS
66061, United States

Hours

Reviews

3.6
586 reviews
5 stars
278
4 stars
92
3 stars
48
2 stars
52
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak times, leading to long wait times for both in-store and pickup orders.

Order Accuracy

Many reviews highlighted issues with order accuracy, particularly with mobile orders, where items were often missing or incorrect.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.

Food Quality

While some customers praised the food quality, others reported inconsistent portion sizes and issues with freshness, particularly with guacamole and chips.

Management Issues

Several reviews mentioned dissatisfaction with management, particularly regarding customer service and handling of complaints.
  • JS
    Joye Shaw
    Dec 19, 2025
    2.0
    🚨Of all the chipotles I’ve been too, THIS IS ALWAYS THE SLOWEST MOVING BUNCH OF STAFF IVE EVER ENCOUNTERED…..EVERYTIME!!!!!
  • JA
    Juan F Armenta
    Dec 14, 2025
    4.0
    Not so friendly staff
  • AM
    Alex Morrison
    Dec 13, 2025
    1.0
    Rice was hard, poor serving size, full staff but very slow - had to wait 10 minutes for them to get more steak.
  • GF
    Grant Ferland
    Dec 9, 2025
    5.0
    Consistent, good food, friendly employees.
  • LL
    Liz L
    Nov 21, 2025
    1.0
    Twice now we’ve placed pickup orders through the app, and twice our meals were missing the steak — first from a bowl, then from a burrito. It’s frustrating to get all the way home and realize key items weren’t included. Please double-check your order before leaving this location, not just for sides or add-ons, but for the actual protein as well. We’ve also noticed this happening specifically on mobile pickup orders, which makes us wonder if those orders are being handled with less care. I don’t tip on app orders where there is no service interaction — I place the order myself, pay in the app, and drive to the restaurant to pick it up. There shouldn’t be any difference in accuracy based on that. It would be great to see more consistency and attention to detail for all to-go orders.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Olathe West offer?

Chipotle Olathe West offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.

What are the opening hours of Chipotle Mexican Grill at 197 N Parker St, Olathe?

Chipotle Olathe West is open daily from 10:45 AM to 11:00 PM.