Business Details
About
Mexican Restaurant
Chipotle Olathe West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
581 reviews
5 stars
276
4 stars
91
3 stars
48
2 stars
51
1 star
115
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and inattentiveness.
Order Accuracy
Many customers have reported issues with incorrect orders and missing items, particularly with online orders.
Food Quality
While some customers enjoyed the food, there are frequent complaints about small portions, cold food, and inconsistent ingredient quality.
Manager Performance
Feedback on managers is varied; some are praised for their attentiveness, while others, particularly a manager named Deysi, received negative comments for poor customer service.
Cleanliness
Several reviews mention cleanliness issues, with some customers describing the restaurant as dirty.
- LLLisa Li2 days ago5.0Edward is a great guy and super friendly. He always makes you feel welcome and the food is great!
- LLLiz L3 days ago1.0Twice now we’ve placed pickup orders through the app, and twice our meals were missing the steak — first from a bowl, then from a burrito. It’s frustrating to get all the way home and realize key items weren’t included. Please double-check your order before leaving this location, not just for sides or add-ons, but for the actual protein as well. We’ve also noticed this happening specifically on mobile pickup orders, which makes us wonder if those orders are being handled with less care. I don’t tip on app orders where there is no service interaction — I place the order myself, pay in the app, and drive to the restaurant to pick it up. There shouldn’t be any difference in accuracy based on that. It would be great to see more consistency and attention to detail for all to-go orders.
- ZBZian ByersNov 14, 20255.0Really good food would definitely come again.
- NSNicholas SemrauNov 10, 20252.0Very bad take out experience - CHECK YOUR ORDER IN STORE BEFORE TAKING IT HOME! My son picked up our order, but did not check it first (though honestly there should be no need). My order was missing guac, for which they charge extra, had cheese, which I did not order, had the barest whisper of the veggies I did order, and the meat was sparse, gristly, and had some hard chunks in it - most likely pieces of bone. When I tried to call to see what could be done about this, I could not speak to a person and was forced to go to the website and use an AI chatbot to try and resolve the issue. All they did was give me a coupon for guac, which is not restitution, as I now must spend more money there just to get what I already paid for, and I have to do it in a short amount of time before the coupon expires. The entire experience was insulting. I may be reading into this, but they ask you to tip when you are placing the order, and being that we were in no way being served, I did not tip. Could this have influenced the folks making my food? I can't say for sure, but pre-tipping like this sure leaves the door wide open for these suspicions.
- CDClayton DialOct 28, 20255.0Alex the girl at the front was super great she made my food super fast and she was really great with everything people like her are the reasons I go to Chipotle
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Olathe West offer?
Chipotle Olathe West offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their Food with Integrity principles.
What are the opening hours of Chipotle Mexican Grill at 197 N Parker St, Olathe?
Chipotle Olathe West is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Olathe West provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Olathe West?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Olathe?
It is located at 197 N Parker St, Olathe, KS 66061 in the Johnson sublocality.
How can I contact Chipotle Mexican Grill Olathe West for inquiries?
You can call them at +1 913-780-4326 or email KS.3318.OlatheWest@chipotle.com.
What nearby grocery store can I visit when in the area?
Price Chopper grocery store is nearby, offering a convenient place to shop for groceries before or after your meal at Chipotle.
Are there other dining options close to Chipotle Mexican Grill in Olathe West?
Yes, nearby options include McDonald's, Panda Express, Jimmy John's, and Wingstop for a variety of fast food and restaurant choices.
What nearby retail stores are available for shopping near Chipotle?
Nearby retail stores include Spectrum Paint for home improvement, T-Mobile and Verizon for mobile phones, and GNC for vitamins and supplements.
Which nearby locations can help with shipping or mailing needs when visiting Chipotle?
The UPS Store 5238, UPS Access Point location, and Amazon Locker - Candidacy are close by for your shipping and mailing needs.