Chipotle Mexican Grill

4.0
1748 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Southgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
20080 W 153rd St, Olathe, KS
66062, United States

Hours

Reviews

4.0
1,748 reviews
5 stars
882
4 stars
437
3 stars
120
2 stars
108
1 star
201

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistency in food quality reported, with issues like undercooked rice, small portions, and occasional spoiled ingredients.

Service Issues

Frequent complaints about poor customer service, including unprofessional behavior from staff and long wait times.

Cleanliness

Multiple reviews highlighted dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, especially with online and mobile orders.
  • KK
    KCRider
    5 days ago
    4.0
    This is your typical Chipotle location. Awesome food, pretty decent staff, but a lobby that’s often in need of cleaning. We go here to regularly for dine in, a couple of times per month for years, and it’s always been the same. Good think Chipotle is awesome!
  • WP
    Weston Pringle
    Dec 21, 2025
    3.0
    Food was very good, however I ordered online and paid for extra steak. There were like 6 pieces of steak, maybe, in my burrito. It was we mostly rice. The chicken bowl I ordered had almost no chicken. I wouldn’t order online again here, but if you go in person so they have pressure to give you the normal amount, this would be the only location I’d go to
  • ZW
    Zachery Wilcox
    Dec 19, 2025
    1.0
    Four strikes and you're out. Time and time again this location is out of some ingredient because it simply wasnt prepared in time. 6 people in the kitchen 1 on the front helping customers while 15 people stand in line yet you are still cooking meat...? pathetic. This is exactly why we cant wait for automation. Such a simple concept, keep the bins full and help customers when they walk in. Instead its a social gathering. I will never return. Thank you for reminding me why most of us just prepare food at home.
  • PB
    Plastic Bag
    Dec 14, 2025
    1.0
    12/13/2025 At least 1/3 times when I order steak they throw in a huge fatty non edible piece that someone could choke on. I Don't know if it's because i always do mobile orders and they can sneak it in . This isn't just this location but has happened to me before at other Chipotles. Called the 1800 number and they gave me a BOGO coupon. I’d rather have a refund for the over priced food.
  • WJ
    Wolverine Jr
    Dec 12, 2025
    1.0
    I had Cold food and black expired guacamole. Avoid this place. My coworker stopped going here months ago because she had a fly in her food and they didn't want to throw out the batch they scooped it out of. I thought she got unlucky but it appears that it's a culture at this location stemming from poor management hiring lazy workers. Go here if you're feeling lucky with your bowels. The only thing consistent about this location is the inconsistent quality and food safety issues. 4yrs of bad service solidified this decision.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Southgate serve?

Chipotle Southgate offers customizable Mexican fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill Southgate?

Chipotle Southgate is open daily from 10:45 AM to 11:00 PM.